# CORTEX Operations

> TAWANTECH · Jeddah, Saudi Arabia · Full-time · Posted 2026-07-12

**Workplace:** on_site

**Department:** IT

## Description

We are seeking an experienced CORTEX Operations Specialist to support, monitor, and manage CORTEX application operations within a banking environment. The role is responsible for ensuring system availability, operational stability, incident resolution, and effective coordination with technical and business teams.

### Key Responsibilities

-   Manage and support day-to-day CORTEX operations within the banking environment.
-   Monitor CORTEX applications, services, interfaces, and batch processing.
-   Troubleshoot production incidents and perform root cause analysis.
-   Handle application alerts, failures, and operational issues within agreed SLAs.
-   Coordinate with infrastructure, database, middleware, network, and application teams.
-   Support deployment, release, patching, and production change activities.
-   Perform health checks and ensure high availability and system performance.
-   Manage incident, problem, and change requests using ITSM tools.
-   Prepare operational reports, incident analysis, and technical documentation.
-   Ensure compliance with banking security policies, operational controls, and audit requirements.
-   Participate in on-call and production support activities when required.

## Requirements

-   Minimum 5 years of experience in CORTEX Operations, Application Support, or Production Support.
-   Strong hands-on experience with CORTEX systems/applications.
-   Previous experience in banking or financial services is required.
-   Strong knowledge of production operations, incident management, and troubleshooting.
-   Experience with Linux/Unix, SQL, databases, and application monitoring tools.
-   Understanding of batch processing, system interfaces, APIs, and application integrations.
-   Familiarity with ITIL processes, Incident Management, Problem Management, and Change Management.
-   Strong analytical and problem-solving skills.
-   Good communication and stakeholder management skills.
-   Ability to work in a high-availability and critical banking production environment.

### Preferred Qualifications

-   Bachelor's degree in Computer Science, Information Technology, or a related field.
-   ITIL certification is preferred.
-   Experience supporting mission-critical banking applications and 24/7 production environments.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/4A2B7D4E2F/apply)

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