# Senior Digital Channels Support Engineer

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** IT

## Description

### Job Summary

We are seeking an experienced **Senior Digital Channels Support Engineer** to provide operational support for enterprise digital banking applications and customer-facing digital channels. The role is responsible for ensuring the availability, performance, and reliability of digital services running on modern microservices architecture. As part of a **24x7 production support organization**, the engineer will lead production incident resolution, monitor critical systems, troubleshoot complex application issues, and collaborate with development, infrastructure, DevOps, and business teams to ensure seamless digital banking operations.

### Key Responsibilities

-   Provide Level 2/Level 3 production support for Digital Channels applications.
-   Lead troubleshooting and resolution of complex production incidents across distributed microservices environments.
-   Monitor application performance, system health, and customer-facing services to ensure maximum availability.
-   Perform Root Cause Analysis (RCA) and implement permanent solutions for recurring production issues.
-   Analyze application logs, distributed traces, and infrastructure metrics using Splunk and Dynatrace.
-   Support production deployments, releases, rollbacks, and post-deployment validation activities.
-   Manage incidents, service requests, problems, and changes in accordance with SLAs and ITIL processes.
-   Support integrations with backend services, databases, middleware, and third-party systems.
-   Collaborate with Development, Infrastructure, Database, Middleware, and DevOps teams to resolve production issues.
-   Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
-   Identify opportunities for automation and continuous operational improvements.
-   Mentor junior engineers and provide technical leadership during major production incidents.

## Requirements

### Required Technical Skills

### Technology Stack

-   Java (Quarkus)
-   Microservices
-   Splunk
-   Microsoft SQL Server
-   Oracle Database
-   Dynatrace
-   Linux
-   Liferay
-   Redis
-   DevOps

### Core Technical Competencies

-   Java Microservices production support
-   Troubleshooting distributed applications
-   Application Performance Monitoring (APM)
-   Production Monitoring and Alert Management
-   Root Cause Analysis (RCA)
-   Log analysis using Splunk
-   Performance analysis using Dynatrace
-   SQL troubleshooting (MS SQL & Oracle)
-   Linux administration and shell scripting
-   Redis administration and troubleshooting
-   Liferay application support
-   DevOps concepts and CI/CD support
-   REST APIs and microservices architecture
-   Incident, Problem, and Change Management

### Hosting Environment

-   OpenShift
-   IBM WebSphere

### Preferred Experience

-   6–10+ years of experience in Application Production Support.
-   Minimum 4+ years supporting enterprise Digital Channels or Digital Banking applications.
-   Strong hands-on experience supporting Java (Quarkus)-based microservices.
-   Experience working with OpenShift, containerized environments, and WebSphere.
-   Strong knowledge of Oracle and Microsoft SQL Server databases.
-   Experience using Splunk and Dynatrace for production monitoring and troubleshooting.
-   Experience supporting high-volume, customer-facing applications.
-   Familiarity with Agile, DevOps, and CI/CD practices.
-   Banking or financial services experience is highly preferred.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/524A7DA94C/apply)

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