# Digital & CX Business Relationship Manager

> TAWANTECH · الرياض, Saudi Arabia · — · Posted 2026-10-03

**Workplace:** on_site

## Description

Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.

Key Responsibilities:

\- Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives

\- Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility

\- Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs

\- Own the initiative lifecycle from intake through business case approval, tracking progress against plan

\- Coordinate with vendors and internal IT teams on digital platform and UX solution options

\- Prepare initiative documentation and status updates for Management

\- Identify and escalate risks, issues, and dependencies proactively.

\- Keep Digital and CX initiatives aligned with the bank's strategy program

## Requirements

\- Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus

\- Strong understanding of digital banking channels and customer experience design principles

\- Proven experience building business cases bridging business value and IT delivery

\- PMP or equivalent certification preferred

\- Strong stakeholder management across business, UX/product, and technical teams

\- Strong written and verbal communication in English and Arabic

\- Familiarity with SAMA regulatory requirements relevant to digital channels and CX

Years of Experience: 5-8 years in project management, business analysis, or business relationship management in digital banking or CX

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/5492C1A1CB/apply)

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