# Senior Middleware Support Engineer

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** IT

## Description

### Job Summary

We are seeking a highly experienced **Senior Middleware Support Engineer** to provide operational support for enterprise middleware and API management platforms. The role is responsible for ensuring the availability, performance, and reliability of mission-critical integration services built on IBM middleware technologies. As part of a **24x7 production support organization**, the engineer will lead complex incident resolution, perform advanced troubleshooting, monitor middleware platforms, and collaborate with development, infrastructure, and DevOps teams to deliver highly available integration services.

### Key Responsibilities

-   Provide Level 2/Level 3 production support for enterprise middleware and API platforms.
-   Lead troubleshooting and resolution of complex production incidents affecting middleware services and API integrations.
-   Support IBM API Connect, IBM Integration Bus (IIB), and IBM App Connect Enterprise (ACE) environments.
-   Monitor middleware infrastructure, integration services, and API gateways to ensure high availability and optimal performance.
-   Perform root cause analysis (RCA) and implement preventive actions to minimize recurring incidents.
-   Manage middleware deployments, configuration changes, patches, and environment maintenance.
-   Collaborate with application, infrastructure, security, and DevOps teams to resolve cross-functional issues.
-   Support API lifecycle management, gateway operations, and integration services.
-   Maintain operational documentation, runbooks, knowledge base articles, and standard operating procedures.
-   Drive automation initiatives to improve operational efficiency and reduce manual effort.
-   Participate in release planning, production readiness reviews, and post-deployment validation.
-   Mentor junior support engineers and provide technical leadership during major incidents.
-   Ensure compliance with operational standards, SLAs, and ITIL best practices.

## Requirements

### Required Technical Skills

### Technology Stack

-   IBM API Connect
-   IBM Integration Bus (IIB)
-   IBM App Connect Enterprise (ACE)

### Core Technical Competencies

-   Advanced troubleshooting and root cause analysis
-   Middleware administration and support
-   API Gateway administration
-   Enterprise integration patterns
-   Monitoring and performance tuning
-   DevOps practices and CI/CD support
-   Linux system administration
-   Log analysis and debugging
-   SSL/TLS certificate management
-   REST and SOAP web services
-   MQ connectivity and middleware integrations

### Hosting Environment

-   OpenShift
-   Linux

### Preferred Experience

-   6–10+ years of experience in Middleware/Application Production Support.
-   Minimum 4+ years supporting IBM middleware platforms in enterprise production environments.
-   Strong hands-on experience with IBM API Connect, IBM IIB, and IBM App Connect Enterprise (ACE).
-   Experience supporting API gateways, enterprise integration platforms, and distributed systems.
-   Experience working with OpenShift or Kubernetes platforms.
-   Strong understanding of middleware security, certificates, and networking concepts.
-   Experience working within Agile and DevOps environments.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/9995A65EB8/apply)

---
Powered by [Workable](https://www.workable.com)