# T24 Support Engineer (jBASE Background)

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-05-06

**Workplace:** on_site

**Department:** IT

## Description

### **Role Overview**

The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations.

### **Key Responsibilities**

### **1\. Application Support & Maintenance**

-   Provide **L2/L3 production support** for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
-   Monitor system performance and ensure high availability.
-   Troubleshoot functional and technical issues within T24.

### **2\. Incident & Problem Management**

-   Analyze and resolve production issues within SLA timelines.
-   Perform root cause analysis (RCA) for recurring issues.
-   Coordinate with business users and vendors for issue resolution.

### **3\. jBASE Development & Debugging**

-   Write, modify, and debug programs using jBASE.
-   Analyze existing routines, versions, and templates in T24.
-   Work on local developments, patches, and fixes.

### **4\. System Monitoring & Batch Support**

-   Monitor COB (Close of Business) and EOD (End of Day) processes.
-   Troubleshoot batch failures and ensure successful completion.
-   Support job scheduling and performance tuning.

### **5\. Data Management**

-   Execute data fixes using T24 tools and jBASE commands.
-   Validate data integrity and consistency.
-   Work with MultiValue databases and file structures.

### **6\. Environment & Release Management**

-   Support deployments, upgrades, and patches.
-   Coordinate with Dev, QA, and Infrastructure teams.
-   Maintain version control and release documentation.

### **7\. Integration & Interfaces**

-   Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
-   Debug API/services-related issues.
-   Ensure data flow consistency across systems.

### **8\. Documentation & Knowledge Sharing**

-   Maintain support documents, SOPs, and runbooks.
-   Provide knowledge transfer to junior team members.
-   Document known issues and solutions.

## Requirements

**Experience Requirements**

-   5+ years of experience in T24 support or development.
-   Experience in production support environments (24/7 support preferred).
-   Prior banking or financial services experience is highly desirable.

**Technical Skills**

-   Strong experience with Temenos T24 architecture and modules.
-   Hands-on expertise in jBASE programming.
-   Knowledge of:

-   T24 components (VERSION, ROUTINES, ENQUIRY, EB APIs)
-   OFS (Open Financial Services) messaging
-   MultiValue database concepts
-   Experience with Unix/Linux environments.
-   Familiarity with shell scripting.

### **Functional Knowledge**

-   Understanding of **core banking operations**:

-   Customer accounts
-   Payments & transfers
-   Loans and deposits
-   Awareness of banking regulations and compliance is a plus.

### **Experience Requirements**

-   5+ years of experience in T24 support or development.
-   Experience in production support environments (24/7 support preferred).
-   Prior banking or financial services experience is highly desirable.

### **Soft Skills**

-   Strong analytical and problem-solving skills.
-   Ability to work under pressure in critical production environments.
-   Good communication skills with technical and business teams.
-   Team player with proactive attitude.

### **Nice to Have**

-   Experience with TAFJ (Java-based T24) is an advantage.
-   Knowledge of integration tools and APIs.
-   Exposure to DevOps practices and tools.
-   ITIL certification for support processes.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/9AE5897E6E/apply)

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