# Senior Systematics Support Engineer (ALS)

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** IT

## Description

### Job Summary

We are seeking an experienced **Senior Systematics Support Engineer (ALS)** to provide operational support for mission-critical **Systematics ALS (Asset & Liability System)** applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a **24x7 production support organization**, the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.

### Key Responsibilities

-   Provide Level 2/Level 3 production support for Systematics ALS applications.
-   Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities.
-   Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications.
-   Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing.
-   Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues.
-   Monitor application performance, batch execution, and system availability to maintain operational stability.
-   Support production deployments, implementation activities, and post-release validation.
-   Coordinate with application development, infrastructure, database, and operations teams during production incidents.
-   Maintain operational documentation, runbooks, support procedures, and knowledge base articles.
-   Participate in disaster recovery exercises, production readiness reviews, and change management activities.
-   Mentor junior engineers and provide technical leadership during major incidents.
-   Ensure compliance with operational standards, SLAs, and ITIL best practices.

## Requirements

### Required Technical Skills

### Technology Stack

-   COBOL
-   JCL
-   VSAM

### Core Technical Competencies

-   Systematics ALS production support
-   EOD/BOD batch monitoring and support
-   Batch scheduling and dependency management
-   Production troubleshooting and root cause analysis
-   JCL debugging and batch recovery
-   VSAM file management and troubleshooting
-   Mainframe production monitoring
-   Incident, Problem, and Change Management
-   Performance monitoring and operational support

### Hosting Environment

-   IBM z/OS
-   IBM Mainframe

### Preferred Experience

-   6–10+ years of experience in Mainframe Production Support.
-   Minimum 4+ years supporting **Systematics ALS** applications in enterprise banking or financial services environments.
-   Strong hands-on experience with COBOL, JCL, and VSAM.
-   Experience supporting large-scale banking batch processing and mission-critical production environments.
-   Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent.
-   Familiarity with ITIL-based production support processes.
-   Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/A080993829/apply)

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