# Renewal Representative

> Tax Analysts · Falls Church, United States (Hybrid) · Full-time · Posted 2026-05-26

**Salary:** From  65,000

**Workplace:** hybrid

## Description

The Renewal Representative is responsible for managing subscription renewals for existing customers. This role plays a critical part in maintaining long-term customer relationships, supporting revenue continuity, and ensuring continued access to authoritative tax information for a diverse, international subscriber base.

Working closely with the assigned territory Sales Representative, the Renewal Representative manages the renewal process, serves as a trusted point of contact for customers, and helps identify opportunities for expanded access to Tax Analysts’ products. The position is not quota-carrying; success is measured by renewal performance, accuracy, and collaboration with the Sales Representative.

**Essential Duties and Key Responsibilities:**

-   Manage the renewal lifecycle for an assigned book of international subscription accounts, across all customer sizes, including law firms, corporate, accounting and government accounts.
-   Proactively engage customers in advance of renewal dates to confirm continuation of service, pricing, and terms
-   Serve as a knowledgeable and reliable point of contact for renewal-related inquiries
-   Clearly communicate the value of Tax Analysts’ publications and research tools in support of continued subscriptions
-   Work in close partnership with the territory Sales Representative to support account strategy and customer needs
-   Identify potential upsell or cross-sell opportunities and coordinate with the Sales Representative for execution
-   Accurately process renewals and maintain contract and communication records in NetSuite
-   Ensure renewal data, customer records, and documentation are complete and up to date
-   Monitor renewal timelines and flag at-risk accounts early to prevent service interruptions
-   Coordinate with internal teams as needed to resolve customer issues efficiently and professionally
-   Meet or exceed established renewal percentage expectations and related performance goals

**Skills & Competencies:**

-   Customer-focused, service-oriented approach
-   Strong organizational and follow-up skills
-   Ability to work collaboratively with Sales and internal stakeholders
-   Professional judgment in handling customer questions and renewal discussions
-   Respect for confidentiality and the importance of reliable information

**Performance Measures:**

-   Subscription renewal percentage
-   Timeliness and accuracy of renewal processing
-   Contribution to account stability and churn reduction
-   Effective collaboration with Sales on account management
-   Quality and consistency of CRM data and documentation

**Compensation & Benefits:**

-   Competitive base salary plus performance-based bonus tied to renewal and retention outcomes
-   Comprehensive benefits package

## Requirements

-   None required but experience in subscription renewals, account management, customer success, or a related customer service type of role helpful.
-   Experience working with digital subscriptions or information services strongly preferred
-   Strong written and verbal communication skills, with the ability to engage professionally with an international audience
-   High attention to detail and accuracy, particularly in contract and account management
-   Ability to manage multiple renewal cycles and deadlines simultaneously
-   Proficiency with CRM systems; experience with NetSuite highly desirable

## Benefits

-   Health/Dental/Vision
-   401K: Immediately vested
-   Tuition assistance
-   Qualified employer under the Public Service Loan Forgiveness program (PFSL)
-   Generous Paid Time Off
-   Dog-friendly office
-   Private gym onsite
-   Medical, Dental, Vision Insurance
-   Health Savings Account (HSA)
-   Flexible Spending Account (FSA)
-   Employee Assistance Program (EAP)
-   Life and AD&D Insurance
-   Disability Insurance
-   Pet Insurance
-   Tuition Assistance
-   Trade Publication/News Subscription Reimbursement
-   Exercise Room
-   Paid Holidays
-   Vacation and Sick Leave
-   Parental Leave

Tax Analysts is an Equal Employment Opportunity Employer.

## Apply

[Apply at Tax Analysts](https://apply.workable.com/tax-analysts/j/55AAA67B3B/apply)

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