# German-Speaking Technical Support Analyst

> transcosmos (TCIS) · Budapest, Hungary · — · Posted 2025-06-11

**Workplace:** on_site

**Department:** BOTBUD

## Description

**Support the Next Generation of Smart Mobility!**

  
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.

As a **Technical Support Analyst**, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.

**Location:** Regus Business Center, **Váci str. 22-24,** 1062 **Budapest**, Hungary

**Work Mode:** Onsite, from our office

**Working Hours:** 9:00 – 18:00

**Employment type:** Full-time, 40 hours / week

**What You’ll Be Doing**

-   Respond to customer inquiries via phone, chat, and email with professionalism and clarity
-   Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
-   Guide users through features and functions of smart mobility products
-   Escalate unresolved issues to internal teams following structured processes
-   Take full ownership of the customer journey — from first question to full resolution
-   Maintain accurate case logs and comply with data security and privacy policies

Communicate effectively with colleagues and contribute to a positive team environment

## Requirements

**What You Bring**

-   Strong communication skills in **German (C1)** and **English (B2)**
-   A customer-focused mindset — you stay calm, helpful, and solutions-oriented
-   Confidence working with tech: mobile apps, Bluetooth, and wireless connections
-   Basic familiarity with Microsoft Office and common troubleshooting tools
-   Ability to stay organized and handle multiple conversations with care and clarity
-   Previous BPO, customer support, or helpdesk experience is a big plus

**You’ll Thrive If You Are…**

-   Genuinely interested in gadgets, apps, and mobility tech
-   Curious and proactive — you investigate, not just answer
-   Someone who brings empathy to every conversation
-   Comfortable working in a structured, process-driven environment

## Benefits

-   Work with a top-tier global brand in a high-growth industry
-   Private health insurance package
-   Competitive salary and cafeteria benefit package
-   Paid training to fully onboard you with the tools and tech
-   A stable, full-time position in a modern, central Budapest office
-   A fun, multicultural team where your ideas and input matter
-   Real development opportunities inside a growing European support hub

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/01187DA17C/apply)

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