# Student position - German-Speaking Technical Support Analyst

> transcosmos (TCIS) · Debrecen, Hungary · — · Posted 2026-01-08

**Workplace:** on_site

**Department:** ECODEB

## Description

**Turn Tech Support Into Something That Matters!**

Looking for more than just a job? Join **transcosmos Europe** and support a game-changing brand in the world of **portable power and sustainable technology**. These aren't ordinary products — they’re smart, solar-ready solutions helping people stay connected wherever life takes them.

As a **Technical Support Analyst** you'll be the go-to expert for the users who rely on this innovative tech every day. You won’t just be answering questions — you’ll be powering adventures, solving real-world problems, and making sure customers feel confident using cutting-edge energy solutions.

**Technical details about the position:**

**Working hours:** at least _20 hours / week_, between the opening hours, which is the following: 08:30 - 17:00 from Monday to Friday.

**Type:** student contract

**Location**: Debrecen, Vezér strt. 39. (Tudáspark), Hungary (**fully on-site**)

**What you’ll be doing:**

-   Respond to customer inquiries via phone and email with professionalism and clarity
-   Troubleshoot and resolve issues related to charging, solar connectivity, mobile app usage, and more
-   Guide customers through product features and best practices
-   Escalate technical issues following structured processes
-   Own the customer journey from first contact to final resolution
-   Log all interactions accurately and ensure compliance with privacy and security standards
-   Collaborate with your team to deliver exceptional support

## Requirements

**What you bring:**

-   Fluency in **German (C1)** and strong **English** communication skills (**B2**)
-   Active student status and **ongoing studies**
-   A service mindset — patient, empathetic, and solution-oriented
-   Confidence working with modern tech — especially mobile apps and smart devices
-   Basic proficiency in Microsoft Office and general troubleshooting tools
-   Ability to multitask, stay organized, and follow procedures
-   Prior experience in customer support, helpdesk, or BPO is a _plus_

## Benefits

**You’ll thrive if you are:**

-   Genuinely interested in technology, sustainability, and innovation
-   Curious by nature — someone who asks “why” and seeks better answers
-   Calm under pressure and great at explaining complex things simply
-   Comfortable in a fast-paced, process-driven environment

**What we offer:**

-   Work with a pioneering brand in the **green tech and portable power space**
-   Paid training to equip you with everything you need
-   A stable role in our modern office
-   A fun, multicultural team that values your input
-   Ongoing growth and development in a dynamic BPO environment

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/11A4A3132B/apply)

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