# Customer Service Representative with Polish and English

> transcosmos (TCIS) · Warsaw, Poland · Full-time · Posted 2024-11-25

**Workplace:** on_site

## Description

**Key Tasks and Responsibilities**

• Responsible for handling customer support and technical-support related questions of customers and partners

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures

• Ensure compliance to customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners

## Requirements

**Location: Warsaw, Poland**

**Working hours:** Monday to Friday 9 am to 5 pm

**Work mode:** onsite

**Skills / Attributes Required**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

-   Highly customer focused.
-   Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
-   Excellent organizational skills
-   Good attention to detail
-   Excellent problem-solving skills

**Technical:**

-   **·Good Knowledge of Microsoft Office products**

**Behavioral:**

-   Working Collaboratively
-   Planning & Organizing
-   Positive conduct

**Qualifications \[EDUCATION and/or EXPERIENCE\]**

· At least High school diploma or equivalent, College level preferred

· Previous experience in BPO and Customer Service and/or technical account

· Have a proven track record demonstrating the skills and qualities outlined in this document.

**Languages**

**Good command of written and spoken English (Speech, Written, Reading, Comprehension) and Polish**

## Benefits

Transcosmos is proud to offer a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

-   Competitive salary
-   Cafeteria
-   Training opportunities
-   Team building and free time activities
-   Youthful environment
-   Modern office space

[](https://apply.workable.com/tciscareers/j/100047B1DD/apply/)

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/1521C74BFD/apply)

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