# Technical Support Analyst - German Speaking

> transcosmos (TCIS) · Debrecen, Hungary (Remote) · Full-time · Posted 2026-06-11

**Workplace:** remote

**Department:** MAMDEB

## Description

**"Resolving issues, empowering customers — one solution at a time."**

We are looking for a proactive, customer-focused **Technical Support Analyst** to provide technical support, handle product inquiries, and resolve hardware and software issues.

**This role offers a remote working model**, allowing you to combine remote work with time in the office. We believe this balance supports productivity, collaboration, and a healthy work–life integration.

The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment.

**Responsibilities:**

-   Take full ownership of customer-reported issues and ensure timely resolution;
-   Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns;
-   Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level;
-   Follow standard procedures for escalation of unresolved issues to appropriate internal teams;
-   Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts;
-   Escalate service-related issues to the correct department in accordance with company processes;
-   Maintain strict compliance with customer Data Privacy and Security policies;
-   Communicate and collaborate positively with team members, customers, and business partners.

## Requirements

-   High school diploma;
-   Proven working experience in BPO and/or Customer Service environment;
-   Excellent German and English language skills;
-   Strong knowledge of Microsoft Office products;
-   Affinity to electronics and technology.

## Benefits

**Transcosmos** is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression.

**What we offer:**

-   Competitive remuneration package;
-   Cafeteria package through **SZÉP Card;**
-   Private healthcare through **Medicover;**
-   Training and professional development opportunities;
-   Diverse, friendly, and international work atmosphere;
-   Modern office environment;
-   **Remote working model.**

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/1E352D8906/apply)

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