# Technical Support Analyst (English Speaking Student)

> transcosmos (TCIS) · Debrecen, Hungary · — · Posted 2026-10-29

**Workplace:** on_site

**Department:** XTDEB

## Description

We are looking for a customer-focused support professional who can diagnose and resolve technical issues, deliver timely and high-quality service, collaborate effectively across teams, and communicate clearly while adhering to data privacy and operational standards.

**Your tasks would be:**

-   Take full ownership of customer-reported issues, ensuring they are thoroughly managed through to resolution;
-   Research, diagnose, and troubleshoot hardware and software problems, identifying effective solutions in a timely manner;
-   Escalate unresolved issues to appropriate internal teams, following established procedures and protocols;
-   Deliver prompt, accurate, and reliable information to customers, adapting communication style to suit varying technical skill levels;
-   Provide clear guidance on products and services, adhering to defined customer service and call-handling procedures;
-   Ensure timely resolution of customer inquiries while consistently maintaining high-quality service standards;
-   Coordinate with relevant departments to resolve service-related issues in line with company processes;
-   Maintain strict compliance with data privacy and security policies;
-   Foster positive and professional communication with customers, team members, and business partners.

## Requirements

-   High school diploma; 
-   Proven working experience in BPO and/or Customer Service environment; 

-   Excellent English language skills; 

-   Strong knowledge of Microsoft Office products; 

-   Affinity to electronics and technology;
-   Activate student status.

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/37BF79C0F2/apply)

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