# Technical Team Leader - Budapest

> transcosmos (TCIS) · Budapest, Hungary · — · Posted 2026-07-16

**Workplace:** on_site

**Department:** TCISBUD

## Description

Are you an experienced Technical Support professional with a passion for leading people? We're looking for a **Technical Team Leader** to inspire, coach, and develop a team of technical specialists while ensuring exceptional service delivery for our customers.

### What you'll do

-   Lead, mentor, and support a team of Technical Support professionals
-   Drive team performance through regular coaching and feedback
-   Deliver technical training and share best practices
-   Monitor service quality and identify opportunities for continuous improvement
-   Facilitate team meetings and encourage collaboration
-   Build strong relationships with customers and internal stakeholders

### Technical details

-   Location: _Budapest, Váci út 1-3., DBH Flex, B building 3rd floor, 1062 (Hungary)_
-   Working hours: 08:30 - 17:00 or 09:00 - 18:00
-   Employment type: Full time, 40 hours/week

## Requirements

### What we're looking for

-   Proven experience in the BPO (_Business Process Outsourcing)_ field and in team management
-   **Strong English** communication skills (written and spoken)
-   Experience with ticketing systems and Microsoft Office
-   Excellent coaching, organizational, and problem-solving skills
-   A proactive, customer-focused mindset with the ability to motivate others

### Why join us?

-   Take the next step in your leadership career
-   Work with a supportive, collaborative team
-   Make a real impact on service quality and team development
-   Grow in an international and dynamic environment

## Benefits

-   **Competitive salary** and **cafeteria** benefit package (SZEP Card)
-   **Medical Coverage** - Private health insurance package - _MediCare_
-   **Paid training** to equip you with everything you need
-   A stable, full-time role in our modern Budapest office
-   A fun, multicultural team that values your input
-   Ongoing growth and development in a dynamic BPO environment

Ready to lead, inspire, and make a difference? We'd love to hear from you!

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/79B483AB3D/apply)

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