# French-Speaking Technical Support Analyst

> transcosmos (TCIS) · Budapest, Hungary (Hybrid) · — · Posted 2026-10-30

**Workplace:** hybrid

**Department:** BOTBUD

## Description

## French-speaking Technical Support Analyst

**Location:** Budapest, Hungary

**Work arrangement:** Hybrid  
**Working hours:** Monday to Friday, 10:00 AM – 7:00 PM (40 hours per week)

Are you passionate about technology, problem-solving, and helping people? Do you enjoy finding solutions to technical challenges and making technology easier for others?

We are looking for a **French-speaking Technical Support Analyst** to join our international customer support team in Budapest.

In this role, you will support customers of a leading brand in the **consumer electronics and smart home technology industry**, helping them get the most out of their devices and resolving technical issues.

## Your Responsibilities

-   Provide customer and technical support in French via phone, email, and chat.
-   Troubleshoot hardware, software, and connectivity-related issues.
-   Guide customers through technical solutions in a clear, patient, and professional manner.
-   Handle product and service enquiries, customer complaints, and order-related questions.
-   Take ownership of customer issues and follow them through to resolution.
-   Investigate technical problems and escalate complex cases to the appropriate internal teams.
-   Deliver accurate information while ensuring a positive customer experience.
-   Collaborate with colleagues and follow established support procedures and data protection guidelines.

## Requirements

## What We're Looking For

-   **French language proficiency** to confidently support French-speaking customers.
-   Good command of spoken and written English.
-   Previous experience in customer service, technical support, or a BPO environment.
-   Strong interest in consumer electronics, technology, and troubleshooting.
-   Familiarity with Microsoft Office applications.
-   Knowledge of Wi-Fi/WLAN, Bluetooth, and basic hardware/software troubleshooting.
-   Strong communication, analytical, and problem-solving skills.
-   A customer-focused mindset, patience, and empathy.
-   Ability to work independently while collaborating effectively with a team.
-   Minimum high school education or equivalent.

## Benefits

## What We Offer

-   The opportunity to work in an international, multicultural environment.
-   Exposure to consumer electronics and smart home technologies.
-   A role combining customer interaction with hands-on technical problem-solving.
-   Opportunities to develop your technical support and customer communication skills.

**Additional benefits:** \[Insert confirmed benefits package\]

## Interested?

If you speak French, enjoy working with technology, and like helping customers solve real problems, we'd like to hear from you.

**Apply now and take the next step in your technical support career!**

## Apply

[Apply at transcosmos (TCIS)](https://apply.workable.com/tciscareers/j/E3DD8526EF/apply)

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