# VP to SVP HC Client Services

> TDS Global Solutions · United States (Remote) · Full-time · Posted 2026-05-08

**Salary:** USD 200,000–250,000

**Workplace:** remote

**Department:** EVR-025

## Description

TDS Global Solutions is seeking a dynamic and experienced Vice President (VP) to Senior Vice President (SVP) of Healthcare (HC) Client Services to lead and grow our clients' healthcare client service operations. Our client is a global customer experience consulting service provider disrupting the industry with solutions that enable businesses to scale globally while achieving top customer satisfaction. They are focused on the industries of Travel & Hospitality, Logistics, Insurance, Healthcare, Financial Services, and other Tech Businesses.

The VP to SVP HC Client Services will be responsible for overseeing the strategic direction, operational excellence, and client satisfaction for all healthcare accounts. This role requires a customer-centric leader who can build strong relationships with key healthcare clients, lead high-performing teams, and drive the delivery of superior service outcomes.

**Key Responsibilities:**

-   Lead and manage the healthcare client services team to achieve operational goals, client satisfaction, and financial targets.
-   Develop and execute strategies for healthcare client retention, growth, and expansion.
-   Ensure compliance with healthcare regulations and industry standards.
-   Collaborate with sales, operations, and technology teams to deliver integrated and innovative solutions.
-   Act as the primary liaison with key healthcare clients, understanding their needs and ensuring service excellence.
-   Implement continuous improvement initiatives to enhance service quality and efficiency.
-   Monitor and analyze client performance metrics and prepare regular reports for executive leadership.

**Why Join:**

-   Be part of a leading organization driving innovation in healthcare customer experience.
-   Lead a dedicated healthcare client services team with the opportunity to influence company growth.
-   Work in a collaborative culture focused on client success and operational excellence.

## Requirements

-   10+ years of progressive leadership experience in healthcare client services or healthcare BPO sector.
-   Strong knowledge of healthcare regulations, compliance, and industry best practices.
-   Proven ability to lead and motivate large teams to deliver superior client service.
-   Excellent client relationship management and communication skills.
-   Experience managing complex client portfolios with a focus on retention and growth.
-   Strategic thinker with problem-solving and analytical skills.
-   Bachelor’s degree required; advanced degree preferred.

## Apply

[Apply at TDS Global Solutions](https://apply.workable.com/tds-global-solutions/j/8646AC9B8E/apply)

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