# Vice President, Practice Lead - Automotive/Auto Finance

> TDS Global Solutions · Dallas, United States (Remote) · Full-time · Posted 2026-05-27

**Salary:** USD 140,000–180,000

**Workplace:** remote

**Department:** BGS-014

## Description

TDS Global Solutions is partnering with a rapidly growing global customer experience and business process outsourcing organization seeking a strategic and commercially minded Practice Lead focused on the Automotive and Auto Finance sector.

This is a highly visible leadership role designed for an industry expert who can combine deep domain knowledge with strategic account growth, executive relationship management, and solution-oriented leadership.

The ideal candidate brings strong experience supporting Automotive and/or Auto Finance clients within customer operations, servicing, lending, collections, or related environments and understands how to drive growth within complex enterprise relationships.

This is not a traditional “hunter” sales role. Instead, the organization is seeking a consultative growth leader who can expand strategic accounts, influence cross-functional initiatives, and serve as a trusted advisor to both clients and internal stakeholders.

### Strategic Account Growth

-   Drive organic growth across a portfolio of Automotive and Auto Finance clients
-   Identify expansion opportunities, cross-sell initiatives, and operational improvement opportunities
-   Develop strategic account plans and long-term growth strategies
-   Build and strengthen executive-level client relationships

### Industry Expertise & Client Leadership

-   Serve as the internal and external subject matter expert (SME) for the Automotive / Auto Finance vertical
-   Provide industry insight related to customer care, servicing, collections, lending support, repossession, total loss, and related operational functions
-   Support executive client discussions with strategic and operational expertise
-   Translate industry trends into actionable client solutions

### Solutioning & Commercial Support

-   Partner with sales, operations, and delivery teams during new business pursuits and solution development
-   Support onboarding, client expansion, and strategic solution design
-   Contribute to value proposition development and go-to-market strategy
-   Influence growth opportunities through consultative client engagement

### Cross-Functional Leadership

-   Collaborate closely with Operations, Sales, Delivery, Recruitment, and Executive Leadership teams
-   Balance commercial growth objectives with operational realities and scalability
-   Influence stakeholders across a matrixed organization
-   Operate effectively in a fast-paced, high-accountability environment

## Requirements

-   5+ years of experience in BPO, outsourcing, customer operations, or service-based environments
-   Strong background in account management, client services, strategic partnerships, or commercial growth leadership
-   Deep Automotive and/or Auto Finance industry expertise
-   Experience supporting enterprise-level client relationships

### Preferred Experience

-   Experience working within both client-side and BPO/provider environments strongly preferred
-   Strong understanding of customer operations, servicing models, and operational scalability
-   Experience supporting complex enterprise accounts and multi-stakeholder environments

### Professional Skills

-   Commercially driven with a growth-oriented mindset
-   Executive presence with strong communication and influencing skills
-   Ability to identify strategic growth opportunities proactively
-   Strong operational and financial acumen
-   Collaborative, solutions-oriented leadership style

### Compensation & Location

-   Base salary approximately $140,000–$180,000 USD
-   Corporate bonus structure
-   Home-based / remote opportunity
-   Preference for candidates located in the Dallas, TX market
-   Approximately 20% travel

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability

## Apply

[Apply at TDS Global Solutions](https://apply.workable.com/tds-global-solutions/j/DAFA0B106E/apply)

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