# Vice President, Practice Lead - Utilities, Energy, & Home Services

> TDS Global Solutions · United States (Remote) · Full-time · Posted 2026-05-28

**Salary:** USD 140,000–180,000

**Workplace:** remote

**Department:** BGS-014

## Description

TDS Global Solutions is partnering with a global customer experience and outsourcing organization seeking a strategic Practice Lead focused on the Utilities, Energy, and Home Services sector.

This role is designed for a commercially minded industry leader who can combine deep vertical expertise with strategic account management, operational insight, and consultative client leadership.

The successful candidate will serve as a trusted advisor to enterprise clients while driving organic account growth, supporting solution development, and strengthening long-term strategic partnerships.

This is not a traditional sales-hunting role. Instead, the organization is seeking a strategic relationship leader capable of expanding existing client partnerships and influencing enterprise growth initiatives.

### Key Responsibilities

### Strategic Account Leadership

-   Own and grow a portfolio of Utilities, Energy, and Home Services client relationships
-   Develop strategic account plans focused on organic growth and account expansion
-   Identify opportunities for upselling, cross-functional support, and operational optimization
-   Build executive-level relationships across enterprise client organizations

### Industry Expertise & Solution Support

-   Serve as the internal and external SME for the Utilities / Energy / Home Services vertical
-   Provide expertise related to customer operations, billing support, customer care, field service coordination, and utility customer experience
-   Translate industry trends and operational challenges into scalable solutions
-   Support executive client presentations and strategic discussions

### Commercial Growth & Solutioning

-   Partner with Sales, Operations, and Delivery teams on strategic growth initiatives
-   Support client onboarding, solution development, and market positioning efforts
-   Influence new business pursuits through industry expertise and consultative leadership
-   Help shape service offerings aligned to evolving market demands

### Cross-Functional Leadership

-   Collaborate across commercial, operational, and executive leadership teams
-   Navigate operational trade-offs while maintaining strong client outcomes
-   Influence internal stakeholders without direct authority
-   Operate effectively in a dynamic, fast-paced environment

## Requirements

-   5+ years of experience within BPO, customer operations, outsourcing, or service-based environments
-   Strong experience in strategic account management, client partnerships, or commercial growth leadership
-   Deep expertise within Utilities, Energy, and/or Home Services environments
-   Experience supporting complex enterprise client relationships

### Preferred Experience

-   Experience working within both client-side and outsourcing/provider environments preferred
-   Strong understanding of customer operations, staffing models, and service delivery structures
-   Experience supporting enterprise-level operational and CX initiatives

### Professional Skills

-   Strong commercial and strategic mindset
-   Executive presence and strong communication skills
-   Ability to proactively identify and drive growth opportunities
-   Strong operational and business acumen
-   Collaborative leadership style with a solutions-oriented approach

### Compensation & Location

-   Base salary approximately $140,000–$180,000 USD
-   Corporate bonus structure
-   Remote / home-based role within North America
-   Approximately 20% travel

## Apply

[Apply at TDS Global Solutions](https://apply.workable.com/tds-global-solutions/j/DB7F80E776/apply)

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