# CS & Front Office Staff

> Techconnect.id · Dili, Timor-Leste · Contract · Posted 2026-09-22

**Workplace:** on_site

**Department:** Simas Bank

## Description

-   Assist customers with account inquiries, transactions, and requests
-   Process banking transactions accurately and within SLA
-   Provide accurate information on bank products and services
-   Escalate complex or unresolved issues to the Customer Service Lead
-   Maintain complete and accurate transaction documentation
-   Follow standard operating procedures and service scripts
-   Identify cross-sell/up-sell opportunities within service guidelines
-   Uphold customer protection and data confidentiality standards

## Requirements

-   Diploma or Bachelor's degree
-   1-2 years customer service experience, banking preferred
-   Good communication in local, Portuguese, and/or English

## Benefits

-   Communication
-   Customer orientation
-   Attention to detail
-   Teamwork

## Apply

[Apply at Techconnect.id](https://apply.workable.com/techconnect/j/E0F9AE6351/apply)

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