# Customer Service Representative

> TechOp Solutions International · Orlando, United States (Hybrid) · Full-time · Posted 2026-08-15

**Workplace:** hybrid

**Department:** 1086 - HSI Tip Line

## Description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:  

-   Answer and track incoming calls 

-   Prepare and submit accurate, detailed reports in government systems 

-   Accurately record all details in accordance with procedures   

-   Conduct database and open-source research 

-   Route and escalate calls appropriately 

-   Other duties, as assigned

## Requirements

-   3 +experience in a call center 

-   High school diploma or equivalent is required

-   Proven ability to multitask simultaneously communicating and inputting data 

-   Strong written and verbal communication skills 

-   Proficiency with telephony systems, CRMs, and Microsoft Office Suite. 

-   Experience in handling sensitive information 
-   Ability to pass a government security background check.

## Apply

[Apply at TechOp Solutions International](https://apply.workable.com/techop-solutions-international/j/04B109BECC/apply)

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