# Technical Account Manager - Supplier collaboration team

> Tecsa · London, United Kingdom (Hybrid) · — · Posted 2026-06-26

**Workplace:** hybrid

## Description

**The Role**  

We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.

This role will lean into all elements of the product life cycle, This includes, but is not limited to:

-   Feeding into product development
-   Proposition Creation
-   Testing
-   Reporting
-   Collateral creation
-   Adoption of tool with client base

The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.

**Key Responsibilities:**

-   Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
-   Address product related questions and technical challenges
-   Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
-   Monitor accounts to ensure usage of Turn product stack and optimal performance
-   Frequently conduct and coordinate tactical operations reviews with client teams
-   Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
-   Accurately replicate, identify, report, and document software defects with appropriate tracking system
-   Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
-   Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
-   Lead on platform testing post changes, updates and bug fixes.
-   Perform quarterly Business reviews and assist in product trainings needed
-   Collateral creation for Tecsa’s OneViu platform to help train users.
-   Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
-   Create and manage usage scorecards for our biggest clients
-   Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.

## Requirements

-   2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
-   Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
-   Significant evidence of product and bug testing

## Benefits

-   Competitive salary
-   25 days holiday (in addition to 8 bank holidays)
-   Company contributory pension scheme
-   Joining a supportive, empowered culture & a team with outstanding capability and experience
-   A dynamic environment in which you can personally learn, develop and make an impact
-   Opportunity to shape a growing and market leading technology business business

**Why join us**

-   Strong support from experienced sales, insight, and product teams
-   A collaborative, high-performing culture
-   The chance to shape and grow a **scaling tech and insights business**
-   Direct exposure to a major grocery retailer and leading CPG brands
-   A dynamic environment where you can learn, contribute, and make an impact

## Apply

[Apply at Tecsa](https://apply.workable.com/tecsa/j/C65C756B5B/apply)

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