# Operations Manager - Global Home Sharing Platform

> Teleperformance Spain · Barcelona, Spain (Hybrid) · Full-time · Posted 2026-03-25

**Workplace:** hybrid

**Department:** ABB_OM

## Description

### About the Project

This is a highly strategic win for TP: a global brand, a scalable sales-driven model, and strong long-term growth potential. The program will focus on:

-   Host Acquisition: Recruiting new professional hosts across key EMEA markets through proactive outreach and onboarding.
-   Account Management: Optimizing existing host portfolios to improve listing quality, increase availability, and drive retention.
-   Supply Growth: Directly contributing to inventory expansion and revenue growth within our Client's ecosystem.

This initiative positions TP Barcelona as a leading EMEA hub for sales-focused programs and offers significant career growth opportunities.

As Operations Manager, you will play a pivotal role in ensuring the success of this strategic project. Your responsibilities will include:

-   Leading the operational team through pilot, training, and go-live phases.
-   Driving performance, KPIs, pipeline management, and quality standards.
-   Coordinating TP Global PMO, and leadership teams.
-   Implementing processes, reporting systems (Salesforce, Gong), and compliance frameworks.
-   Preparing the project for scale with repeatable best practices.

## Requirements

-   Currently holds a Cluster Manager position or minimum 2 years of experience as Team Sales Manager
-   Proven historical data of leading high performing teams
-   University degree
-   C1 to C2 level of verbal and written English
-   Strong presentation, analytical and problem-solving skills
-   Demonstrated people motivation and development skills
-   Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
-   Strong written and verbal communication skills, proficient in business writing
-   Ability to work with multiple projects simultaneously in a complex environment
-   Experience in working in multilingual environments is a plus

**Desirable Skills**

-   Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
-   Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
-   Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
-   Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
-   Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
-   Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
-   Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
-   Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
-   AI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automation
-   Data Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital information

## Benefits

**This is a high-visibility, high-impact role** with strong potential for advancement into Strategic Operations, Sales Delivery, and Partner Management.

### Why Apply?

-   Full leadership of a new, globally visible account from day one.
-   Direct exposure to TP global leadership.
-   Opportunity to manage a fast-scaling program and shape its success.
-   Built-in expansion runway for rapid promotions and growth.

## Apply

[Apply at Teleperformance Spain](https://apply.workable.com/teleperformance-spain/j/D50FEA07F5/apply)

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