# Solution Manager

> Teleport · Shenzhen, China · Full-time · Posted 2026-05-08

**Salary:** unknown currency 350,000–500,000

**Workplace:** on_site

**Department:** Commercial

## Description

**Role Overview**

The Solution Manager supports the design, development, and implementation of customized logistics solutions for e-commerce marketplaces and retailers. This role collaborates with cross-functional teams—including Operations, Finance, Commercial, and Network Planning—to assist in the delivery of solutions that meet customer needs and drive operational efficiency.

The ideal candidate is detail-oriented, proactive, and has foundational experience in logistics or supply chain. This position is ideal for individuals looking to deepen their exposure to solution development and logistics project execution in a fast-paced environment.

**Key Responsibilities**

1\. Solution Development & Launch \[Solution Completion SLA\]

-   Develop, formulate and deploy cross-border e-commerce logistics solutions across transportation, customs, and supply chain operations.
-   Gather requirements, coordinating pilot activities, and tracking launch progress.
-   Ensure documentation and implementation steps are completed accurately and on schedule.

2\. Cross-Functional Coordination

-   Collaborate with Operations, Finance, Network Planning, and Commercial teams to execute solution components.
-   Translate customer requirements into internal action plans and workflows.
-   Facilitate smooth information flow between teams to support alignment and delivery.

3\. Performance Tracking & Improvement \[Solutions GP\]

-   Monitor key metrics to track solution performance post-launch.
-   Collect feedback from internal stakeholders to identify operational or customer-related improvement areas.
-   Contribute to process enhancement and solution optimization efforts.

4\. Project Execution

-   Maintain project trackers, timelines, and documentation.
-   Identify risks or blockers and curate action plan to mitigate identified risks
-   Ensure timely completion of assigned tasks within broader solution rollouts.

5\. Team Collaboration & Best Practices

-   Work closely with cross-functional team to align on timelines, dependencies, and outcomes.
-   Contribute to the development and upkeep of templates, SOPs, and knowledge bases related to solution design.
-   Participate in team discussions and share insights or learnings from past projects.

## Requirements

These are minimum-requirement skills and a ‘must-have’ for the role: (If any, otherwise you can skip)

-   Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
-   Experience in logistics, supply chain management, or product management, preferably in cross-border e-commerce.
-   Strong analytical skills with the ability to translate market research into actionable product strategies.
-   Proven experience in product lifecycle management and product development.
-   Familiarity with logistics routing planning, SLA management, and supplier management.
-   Excellent communication, project management, and leadership skills.
-   Ability to work cross-functionally with diverse teams and stakeholders
-   Knowledge of cross-border logistics, transportation, and customs processes.
-   Comfortable with data tracking and performance metrics using Excel or dashboards.
-   Strong coordination and organization skills.
-   Ability to manage multiple tasks with attention to detail and accountability for timelines.
-   Communication & Collaboration
-   Clear and professional communication skills.
-   Eagerness to learn and take ownership of tasks with minimal supervision.

## Benefits

1, 20 days annual leave per service year

2\. 90% discount for AirAsia flights

3\. Diversified and multinational working environment.

## Apply

[Apply at Teleport](https://apply.workable.com/teleport-careers/j/A93261D40A/apply)

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