# PMO Support

> Teleport · Kuala Lumpur, Malaysia (Hybrid) · — · Posted 2026-11-04

**Workplace:** hybrid

**Department:** Product & Technology

## Description

## **About the role**

At Teleport, we're building toward IPO — and that means **doing the boring things well**. Execution, discipline, and follow-through matter as much as big ideas.

We are seeking a customer-centric PMO & Product Support Analyst to join our Product & Tech team in the air cargo logistics space. This hybrid role combines 40% Project Management Office (PMO) operations with 60% Product Support.

Leveraging your SaaS Customer Success or Support background and basic sales lifecycle understanding, you will help coordinate tech delivery while resolving customer issues and representing user needs.

## What You'll Do

-   **PMO Coordination (40%):** Track project milestones, maintain Jira/Confluence workspaces, facilitate agile standups, and build status reports across Product, Tech, and Commercial teams.
-   **Product Support (60%):** Triage and resolve incoming support tickets, investigate bugs, and gather technical details for engineering escalation.
-   **Bridge & Advocate:** Translate technical solutions for sales and customer teams, and use support trends to advocate for product roadmap improvements.

## What We’re Looking For

**Minimum Qualifications**

These are minimum-requirement skills and a ‘must-have' for the role:

-   2+ years in SaaS Customer Success, Product Support, or Technical Account Management.
-   Understanding of sales workflows and how support issues impact account retention and commercial goals.
-   Hands-on experience with ticketing tools (e.g., Zendesk, Jira Service Management) and PM tools (e.g., Jira, Asana).
-   Strong troubleshooting skills with the ability to explain technical concepts to non-technical teams.
-   Clear written and verbal communication skills to effectively coordinate across cross-functional and distributed teams.
-   Familiarity with project management and collaboration tools (Jira, Confluence, Asana, Notion, etc.)

**Nice to Have**

-   Experience in logistics, e-commerce, supply chain, aviation, or technology companies
-   Experience supporting senior leadership teams or driving company-wide transformation initiatives

## **Who you are**

-   **Adaptable Switcher:** Easily balances process-driven project tracking with fast-paced, urgent customer support.
-   **Commercially Minded:** Understands how technical bugs impact sales, customer health, and retention.
-   **Detail-Oriented & Empathetic:** Keeps workspaces clean and enjoys helping users solve problems.

## **What you’ll gain**

-   Clear career pathway into full-time Project Management or Product Operations.
-   Deep exposure to the digital air cargo and supply chain tech industry.
-   High cross-functional visibility across Product, Engineering, Sales, and Operations.

## Apply

[Apply at Teleport](https://apply.workable.com/teleport-careers/j/D6A983AA66/apply)

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