# IT Support Technician (Day Shift)

> Testronic · Mandaluyong City, Philippines · Full-time · Posted 2026-08-28

**Workplace:** on_site

**Department:** Information Technology

## Description

Testronic is looking for an **IT Support Technician** to join our IT Team. In this role, you will provide essential technical support, troubleshoot hardware and software issues, and help maintain a responsive and efficient IT support environment. You will play a key role in ensuring seamless day-to-day operations by delivering timely support and contributing to the reliability of our IT systems and services.

**Responsibilities:**

-   Provide quick and effective assistance with information technology systems.

-   Guide end users remotely and in person through systems configuration, troubleshooting, and maintenance 
-   Listen attentively to end users’ questions and concerns and offer optimal solutions.
-   Prioritize customer satisfaction in all communications, directing unresolved issues to next level personnel.
-   Work with IT Specialists to provide end users with superior service.

-   Respond to technical inquiries via email, through online chats, over the phone, or in person.
-   Walk end users step-by-step through the problem-solving process.
-    Help with troubleshooting hardware and software.
-   Follow up with end users to ensure satisfactory service.
-   Communicate end user feedback to the appropriate internal team members.
-   Under direct supervision from senior team members, provide help desk support.

-   Monitor and respond quickly and effectively to requests received through the IT helpdesk.
-   Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.
-   Provide on-site desktop/laptop support including new hardware setup, imaging, and deployment. Install and configure computer software, hardware, networks, and peripheral equipment.
-   Responsible for regular desktop preventive maintenance and cleaning.
-   Document steps to help end users resolve technical problems.
-   Develops and maintain technical and user facing documentations.
-   Support the implementation of new solutions or applications.
-   Create accounts for new users and assist with password or login problems.
-   Test and evaluate new technology.
-   Inventory Management of IT Equipment.
-   Provide insight into technical requirements.
-   Repair and replace equipment as necessary e.g., UPS Battery.

## Requirements

-   Bachelor’s degree in related field, equivalent work experience in the IT field, and/or industry certification(s)
-   Minimum of 2-3 years prior experience in a Technical Support capacity
-   Exceptional Customer Service and communication skills, both verbal and written
-   Experience working as an IT help desk technician or in a similar customer support role.
-   Strong analytical, logical thinking and problem-solving skills
-   Ability to diagnose and resolve a variety of technical issues.
-   Team-oriented mindset with an openness to constructive feedback
-   TESDA NC2 certification
-   Experience using Office 365 is a plus.
-   Skilled in supporting Microsoft Technologies (O365, Active Directory, Azure, etc.)
-   Working knowledge with various operating system and application e.g  Microsoft Windows 10, 11 and Microsoft Office application
-   Working knowledge (Cisco, Mikrotik, WIFI AP, Switches)
-   Eagerness to learn new technologies and systems.
-   Knowledgeable about endpoint protection and associated best practices.
-   Proficient with Mobile Devices, wireless networks, and peripherals such as printers, scanner, etc.

## Benefits

-   Full-time employment in an international organization.
-   Full work onsite setup (Mega Tower)
-   HMO upon regularization
-   Paid Time-offs

## Apply

[Apply at Testronic](https://apply.workable.com/testronic/j/D234437F05/apply)

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