# Customer Success Specialist (Hybrid/Athens/SaaS)

> tgndata · Athens, Greece (Hybrid) · Full-time · Posted 2026-09-01

**Salary:** EUR 20,000–30,000

**Workplace:** hybrid

**Department:** Customer Success

## Description

**Ready to work with international Ecommerce brands using our SaaS platform?**

We’re looking for a Customer Success Specialist who cares about technology, customers, and results.

**📚 Your Mission: Customer Retention and ARR expansion**

-   Join a growing Customer Success team supporting global retailers and brands using tgndata® in over 30 countries.
-   Guide new customers through onboarding, support their needs using our platform, and work closely with product engineers to ensure new accounts are delivered at maximum quality.
-   Manage a portfolio of existing international customers and work closely with Product teams to ensure their success.
-   Drive contract value expansion by matching platform features to customer needs.
-   Be the primary contact for coordination and follow-up on customer issues.
-   Work closely with Product, Engineering, and Sales to solve problems fast.
-   Keep NDR and customer satisfaction high, contributing to our growth.

🔓 **Skills, and experience to unlock the role:**

-   Fluent English is mandatory (German is a plus).
-   Prior Experience in Customer Success/Support in technology company ideally SaaS.
-   Great at breaking down complex topics into clear, helpful answers.
-   Strong problem-solving skills and a proactive mindset to spot issues before they escalate.
-   Well organized and able to manage multiple customer priorities independently.

**🚀 You get bonus points for having**

-   Experience in a SaaS or tech product with an international customer base.
-   Experience with Salesforce, Jira, Freshdesk, or Google Workspace
-   Professional or native German language skills

**💰 What You Get - Perks That Matter**

-   Quarterly Bonus - commission on your customers ARR expansion
-   Compensation Package tailored to your experience
-   Monthly lunch allowance card by UpHellas
-   Private life & health plan by Ethniki Insurance
-   Financial sponsorship for courses, certifications & degrees
-   Additional paid leave for special occasions (e.g., your birthday)
-   Work in a modern workspace with amenities and free drinks & snacks
-   Hybrid work: work-from-home days + office days in Athens
-   Opportunities to travel abroad to international Events & Exhibitions
-   Social events, team lunches & offsites

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**ABOUT tgndata®** 🌐[Learn more about us **here**](https://tgndata.com/about-us/)[](https://tgndata.com/about-us/)

At tgndata, we're on a mission to revolutionize pricing intelligence for Retail and E-commerce. Our SaaS platform empowers brands and retailers in over 30 countries to monitor markets in real-time, optimize pricing strategies, and stay ahead of the competition.

Recognized as:

-   **Best BI & Analytics Tool of 2024** by the German Ecommerce Awards
-   **Best RetailTech Startup of 2025** by Startupper.gr

Trusted by some of the biggest global ecommerce brands, we combine cutting-edge technology with being customer centric.

Join us and be part of what's next in the future of Retail Technology!

## Apply

[Apply at tgndata](https://apply.workable.com/tgndata/j/CAA157793D/apply)

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