# Head Hostess > TGP International · Riyadh, Saudi Arabia · Full-time · Posted 2026-03-17 **Workplace:** on_site ## Description POSITION OVERVIEW: The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow. The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests. The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager’s absence. CORE RESPONSIBILITIES: 1\. Reception & Guest Experience • Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival. • Maintain a visible presence at the reception area to support guest interactions and service standards. • Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events. • Ensure guests receive prompt assistance and a positive first impression of the venue. • Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required. 2\. Hostess Team Supervision • Supervise and guide the Hostess / Receptionist team during daily operations. • Ensure hostesses maintain a professional appearance and follow established service standards. • Provide support, direction, and coaching to team members to maintain excellent guest service. • Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas. 3\. Reception Operations Management • Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow. • Monitor the reception desk and ensure all guest-related processes are handled efficiently. • Ensure reception areas remain organized, presentable, and welcoming at all times. • Coordinate with floor staff and management to ensure guests receive the appropriate level of service. 4\. Acting Reception Manager (When required) • Assume responsibility for reception operations in the absence of the Reception Manager. • Ensure all reception procedures, guest handling standards, and operational protocols are followed. • Provide guidance and decision-making support to the hostess team when required. • Report operational updates or guest feedback to management. 5\. Guest Feedback & Communication • Encourage guests to provide feedback regarding their dining experience. • Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team. • Support the continuous improvement of guest service standards. ## Requirements Experience & Education – Minimum 3–5 years of experience in hospitality, guest relations, or reception roles – Previous experience in a supervisory or team leader role is preferred – Experience in restaurants, hotels, or large dining venues is considered an advantage Market & Industry Knowledge – Strong guest relations and customer service skills – Excellent attention to guest experience and service quality Technical & Professional Skills – Excellent communication and interpersonal abilities – Leadership and team coordination skills – Ability to manage multiple guest interactions in a fast-paced environment – Strong organizational and problem-solving skills – Fluent communication in English is required – Knowledge of Arabic is considered an advantage Leadership & Personal Attributes – Friendly, professional, and approachable personality – Strong leadership and team support mindset – Ability to remain calm and professional during busy service periods Note: This job description reflects key duties and responsibilities of the position and is not to be interpreted as exhaustive. Acknowledgement. ## Apply [Apply at TGP International](https://apply.workable.com/tgp-international-3/j/65DA73075F/apply) --- Powered by [Workable](https://www.workable.com)