# DCCO2607 (UC)

> The Launch Group · Gateshead, United Kingdom · Full-time · Posted 2026-08-18

**Salary:** GBP 23,809–23,809

**Workplace:** on_site

**Department:** Gateshead UC

## Description

Customer Service Specialist 

**What does my role involve?**

As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers, such as below:

-   You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and more.
-   Strong verbal and written skills with the ability to show attention to detail
-   Ability to establish excellent customer relationships in a fast-paced environment.
-   A can-do attitude with the ability to interact with lots of different people.
-   Customer Service experience.
-   Ability to work within a fast paced, challenging and rewarding environment.

Job Details 

Role: Customer Service Specialist   
Location: Gateshead – Tyne River House   
Contract: Permanent   
Hours: 40 hours per week (Monday–Friday only)   
Shift Pattern: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )

Please note: Full flexibility is required within operating hours. Part-time roles are not available. 

Salary 

£12.71 per hour (effective April 2026) 

Training 

-   11 days classroom-based training (8:00am – 6:00pm)  

-   Followed by a 10-day nesting period  

-   Full attendance required  

-   No holidays permitted during the first 4 weeks  

Start dates are from late January 2026 onwards (confirmed after checks).

## Requirements

-   Checks & Requirements 
-   You will need: 

-   Proof of ID (Passport or Birth Certificate)  

-   National Insurance Number  

-   Address proof (within last 3 months)  

-   You will also complete 

-   DBS check (paid for by employer)  

-   You must have the right to work in the UK. 
-   What the Role Looks Like 
-   You will: 

-   Prepare systems and begin your shift ready for calls  

-   Handle inbound customer enquiries  

-   Support students and families with finance queries  

-   Manage conversations with professionalism and empathy  

-   You’ll be part of a supportive, fast-paced contact centre environment (onsite or remote depending on business needs).

## Benefits

-   Why Join Us? 

-   Work for a globally recognised, award-winning employer  

-   Access wellbeing tools and support resources  

-   Build valuable customer service experience

## Apply

[Apply at The Launch Group](https://apply.workable.com/the-launch-group-1/j/9A5B2388DB/apply)

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