# IT Support Engineer Internship

> The Missing Link · North Sydney, Australia · Other · Posted 2026-07-10

**Workplace:** on_site

**Department:** Infrastructure

## Description

At The Missing Link, we don’t just keep up with the pace of technology - we set it. With 28+ years of innovation, a team of 200+ specialists, and the backing of global powerhouse Infosys, we’ve become one of Australia’s most awarded IT providers.

We help businesses move faster with cutting-edge Cyber Security, IT & Cloud, and AI & Automation solutions. And we are growing fast!

This internship is designed to provide a practical introduction to all there is to know about IT support. No technical experience is required!

In this internship, you will receive ongoing personal mentoring and coaching to develop a solid understanding of IT support and develop skills for any future role in the IT sector.  

You will learn how to:  

-   Administer and manage software.
-   Create and remove user accounts
-   Build and deploy computers to meet client requirements.
-   Respond to clients' IT-related alerts and resolve their technical issues.
-   Triage and assign incoming tickets through our ticketing system.
-   Solve “Fast Track” tickets (common, well documented requests) for our clients. deliver exceptional customer service and technical support over phone and email. deliver IT support best practices (ITIL V4)

## Requirements

-   IT related Bachelor degree.
-   Excellent written, verbal, and non-verbal communications skills. Willingness to learn and collaborate in a team environment. Logical problem-solving skills.
-   Good attention to detail.
-   Engaging personally that reflects through your communication. Excellent phone manner under pressure.
-   Good time management skills.
-   Customer service experience.

## Benefits

-   Opportunity to work with an experienced team of Service Experience Engineers.
-   Great environment with regular staff events, free drinks and breakfast.
-   Company culture that fosters learning and development

## Apply

[Apply at The Missing Link](https://apply.workable.com/the-missing-link/j/95D04C0AB8/apply)

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