# Client Project Manager - Property Maintenance & Refurbishment - Battersea

> Optimal Group · London, United Kingdom · Full-time · Posted 2026-07-27

**Salary:** GBP 32,000–40,000

**Workplace:** on_site

**Department:** Optimal Group

## Description

The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.

This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.

### Key Responsibilities

**Client Acquisition & Growth**

-   Identify and win new clients through outbound engagement, referrals, and networking
-   Convert inbound leads into retained accounts with ongoing project pipelines
-   Build and maintain strong relationships to increase repeat business
-   Track and report on client revenue performance

**Quoting & Estimating**

-   Attend site visits or coordinate engineer attendance for quote scoping
-   Write and issue clear, itemised, step-by-step quotes using CRM system
-   Liaise with suppliers and subcontractors to ensure cost competitiveness
-   Follow up on outstanding quotes to improve conversion rates

**Job Booking & Delivery**

-   Schedule jobs in the CRM ensuring correct trade, geography, and availability
-   Issue clear work orders to engineers or supply chain with all necessary info
-   Coordinate materials, access arrangements, and client communications
-   Monitor progress, track status, and ensure jobs are completed to a high standard

**Project Oversight & Client Reporting**

-   Act as single point of contact for the client throughout the job lifecycle
-   Conduct quality checks (photos, feedback, completion verification)
-   Resolve issues proactively and escalate where necessary
-   Provide job summaries and updates to clients as required

**Invoicing & Payment Collection**

-   Ensure jobs are invoiced within 24 hours of completion
-   Chase client payments and resolve billing queries
-   Track project profitability and payment cycles

**Performance Management**

-   Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
-   Participate in daily stand-ups and report performance metrics
-   Continuously seek ways to improve speed, accuracy, and customer experience.

## Requirements

-   2+ years of experience in property maintenance and refurbishment.
-   Experience working with CRM tools and job tracking systems.
-   Proficiency with Microsoft Office tools.
-   Experience working to KPI-driven targets, participating in daily stand-ups, and contributing to continuous process improvement.
-   Experience coordinating with clients, engineers, suppliers, and subcontractors.
-   Eligibility to work in the UK.
-   A degree in any field is a plus.
-   Availability to work some weekends is a plus.

## Benefits

-   Competitive base salary with uncapped bonus scheme 

-   Profit-Sharing scheme 

-   20 Days Annual Leave + Bank Holidays 

-   Private gym access 

-   Career progression (UK & Dubai) 

-   Company events & incentives 

-   Pension scheme 

-   High-Performance, collaborative culture

## Apply

[Apply at Optimal Group](https://apply.workable.com/the-optimal-group/j/FD6AD640B0/apply)

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