# IT Field Technician II

> The Proactive Technology Group · New York, United States · Full-time · Posted 2025-12-29

**Salary:** USD 75,000–95,000

**Workplace:** on_site

## Description

We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our **Greenvale, NY** office on Long Island.

This position is ideal for someone who enjoys a mix of **onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work**. The technician will spend approximately **50% of their time at client sites**, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.

### What You'll Do

-   Provide **onsite and remote** Level 1/2 support for client environments

-   Troubleshoot and resolve issues related to:

-   Workstations and laptops
-   Microsoft 365 and user account issues
-   Printers and peripheral devices
-   Basic server and line-of-business application issues
-   Network connectivity, wireless access, and firewall-related concerns

-   Travel to client sites to perform technical support, remediation, deployment, and installation work
-   Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
-   Support onsite project tasks such as:

-   Network equipment installations and replacements
-   Firewall and switch swaps
-   Wireless deployments
-   Endpoint deployments and refreshes
-   Basic server and infrastructure upgrades

-   Escalate complex issues appropriately to senior engineers or project resources
-   Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
-   Document work performed, technical findings, and client environment details in **IT Glue**
-   Use Halo PSA for ticket management, time entry, and work tracking
-   Use Ninja RMM for remote access, monitoring, and endpoint support
-   Maintain professionalism and strong customer service while representing the company onsite
-   Be flexible with schedule requirements, as some **after-hours or early-morning work** may be required for client needs or maintenance windows

### You’re a Good Fit If You:

-   Have strong troubleshooting skills and are comfortable working independently in the field
-   Communicate clearly with both end users and internal technical teams
-   Are organized, reliable, and detail-oriented
-   Are comfortable balancing **reactive support work** with **scheduled onsite tasks**
-   Enjoy working directly with clients and providing a high level of service
-   Can adapt to different client environments and technologies quickly
-   Understand when to resolve issues independently and when to escalate

### Preferred Experience

-   2+ years of experience in a managed services, field support, or IT support role
-   Experience supporting:

-   Microsoft 365
-   Windows 10/11
-   Windows Server
-   Basic Azure and Entra ID environments
-   Network infrastructure including switches, firewalls, and wireless

-   Familiarity with technologies such as:

-   SonicWall
-   Meraki
-   UniFi
-   Ruckus

-   Experience with IT documentation platforms and PSA/ticketing systems preferred
-   Valid driver’s license and ability to travel to client locations as needed

### Position Details

-   **Job Type:** Full-time
-   **Location:** Based onsite in our Midtown Manhattan office
-   **Travel:** Approximately **50% travel to client sites** in Manhattan, Queens, and Brooklyn, with occasional travel to our **Greenvale, NY** office
-   **Schedule:** Monday through Friday, 8-hour shifts, with occasional after-hours work as needed

## Requirements

**Ideal Background**

· Strong foundational knowledge of Microsoft and networking technologies

· Interest in long-term technical growth

· Strong documentation and communication skills

**Certifications that help you stand out (but are not required):**

· Microsoft (AZ-104, AZ-800, MD-102, SC-300)

· Cisco CCNA or equivalent

· SonicWall SNSP or Fortinet NSE 5

· VMware VCP

· Google Workspace Administrator

## Benefits

-   401(k)
-   401(k) matching
-   Dental insurance
-   Health insurance
-   Life insurance
-   Paid time off
-   Parental leave
-   Professional development assistance
-   Referral program
-   Vision insurance

## Apply

[Apply at The Proactive Technology Group](https://apply.workable.com/the-proactive-technology-group/j/207BB7E7FF/apply)

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