# Box Office Supervisor-Full Time

> Ocean Casino Resort · Atlantic City, United States · Full-time · Posted 2026-10-02

**Workplace:** on_site

**Department:** Box Office

## Description

**About the Role**

The Box Office Supervisor manages the daily ticket selling operations, building each show in the Ticketmaster system and box office staff including ushers. The Box Office Supervisor is also a liaison who represents Ocean Casino Resort for all outside artist agencies and management.

**Position Responsibilities**

-   Works closely with the Senior Manager Marketing Operations, Manager Entertainment Production and Director of Entertainment to push ticket sales, assist with seat labeling and promote shows
-   Must be able to set-up and block all shows for the property in a timely matter
-   Oversee all ticketing requests (holds, comps, media requests)
-   Able to pull requested reports when need by management
-   Works closely with Ticketmaster to build new seating layouts
-   Conducts new hire interviews
-   Oversees all ticketing details for headliners and production shows
-   Handles all payroll for box office staff
-   Assist retail and comp guests with ticket distribution
-   Must be able to build and reclass all shows on the Ticketmaster system
-   Must be able to schedule box office staff and ushers for each show
-   Must be able to provide positive and constructive coaching to all staff
-   Must be able to handle customer  issues and inquiries
-   Must be able to manage/understand ticketing holds, group sales, consignment pulls and general Ticketmaster requests
-   Must be able to  reconcile box office and show settlements s
-   Provide accounting with all necessary documents, reports, receipts and remaining complimentary tickets after every show
-   Create and distribute property-wide fact sheets and departmental show recaps

**Essential Functions**

-   Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments.
-   Ability to work under pressure in a fast-paced environment with multiple priorities.
-   Must be able to stand for an entire shift and be able to move throughout the hotel area
-   Must be able to work holidays, weekends and flexible shift hours
-   Must have ability to sit and work from a computer for extended periods
-   Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time

## Requirements

-   Ability to effectively communicate in English (Read, Write, Speak & Understand)
-   Excellent with Microsoft Office Applications:  Word, Excel, and Outlook
-   Excellent communication skills
-   Must be able to lift/push pull up to 20 pounds
-   Minimum of three (3) years of experience in box office management or supervision
-   Must be willing to continuously learn updated program through Ticketmaster
-   Must have strong knowledge of leading ticketing software applications (e.g. Ticketmaster). Knowledge of other ticketing applications is a plus. .

## Benefits

-   Free meal on shift
-   Training & Development
-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k,)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off
-   Free Parking
-   Pay Rate: $49,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.

## Apply

[Apply at Ocean Casino Resort](https://apply.workable.com/theoceanac/j/088462BCB0/apply)

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