# Ocean Rewards Supervisor - Loyalty- Full Time

> Ocean Casino Resort · Atlantic City, United States · Full-time · Posted 2026-09-23

**Workplace:** on_site

**Department:** Loyalty

## Description

**About the Role**

The Ocean Rewards Supervisor​will understand and explain the Ocean Rewards card program and its benefits to obtain guests and retain existing patrons.

**Position Responsibilities**

-   Understands and explains the Ocean Rewards programs and rewards to team members and guests
-   Emphasizes the rewards and benefits of the Ocean Rewards Program to promote guest retention
-   Enrolls guests into the Ocean Rewards program, updates existing information, issues cards, and emphasizes the rewards and benefits of the Card Program
-   Manages the daily operation of the Ocean Rewards Desk and Satellite sign-up locations. This includes inventorying of all supplies and ordering as business needs dictate.
-   Recommend improvements as related to guest and team member feedback
-   Must be able to amicably resolve team member and guest related problems quickly, accurately and professionally
-   Must be able to work extensively with team members in a coaching, mentoring, training as well as a disciplinary capacity.
-   Oversee all day-to-day functions of the Ocean Rewards and Marketing Operations Representatives, such as scheduling, assigning and daily briefing of any vital information.
-   Maintain promotional calendar, required rules and regulations at the desk to ensure ease of accessibility for the Ocean Rewards and Marketing Operations Representatives.
-   Perform other related duties as assigned, including but not limited to assisting Player Development, Guest Experience, Reservations, Front Desk, Promotions/Special Events, with cards and gift distribution.
-   Comply with all New Jersey regulatory requirements, Departmental and Company Policies including Ocean Casino Resort’s business ethics guidelines
-   Maintain confidentially of all Ocean Casino Resort trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information
-   This position issues comps but does not comp to the level which requires a casino key employee license in accordance with NJ CASINO CONTROL ACT & COMMISSION REGULATIONS

**Essential Functions**

-   Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment
-   Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas
-   Repetitive finger and wrist motion (key board data entry) as well as prolonged viewing of data on a computer monitor
-   Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours
-   Must be able to lift/push/pull up to 25 lbs

## Requirements

-   High school diploma or equivalent GED preferred; minimum two years of recent and relevant work experience

-   A minimum of 2 year Supervisory experience in a casino environment preferred
-   Advanced customer service and problem-solving skills
-   Excellent interpersonal and verbal communication required
-   Computer related experience desired including Konami/Synkros and Microsoft Office Suite
-   Ability to maintain high levels of productivity
-   Ability to effectively communicate in English

## Benefits

-   Free meal on shift
-   Training & Development
-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off
-   Free Parking
-   Our cash compensation amount for this role is targeted at $49,000 annually. Final offer amounts are determined by multiple factors including experience and expertise and may vary from the amount listed above.

## Apply

[Apply at Ocean Casino Resort](https://apply.workable.com/theoceanac/j/58B99DA17E/apply)

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