# Customer Solutions Representative I

> ThisWay · Cherry Hill Township, United States · Full-time · Posted 2026-07-21

**Salary:** USD 37,440–41,600

**Workplace:** on_site

**Department:** EDO

## Description

Our partner is looking for a **Customer Solutions Representative I in Cherry Hill, NJ**. This role delivers exceptional customer support by providing timely, accurate, and professional assistance to customers in a fast-paced, high-volume environment. It serves as a key point of contact for routine customer inquiries, order processing, and issue resolution while ensuring a positive customer experience across multiple communication channels.

The Customer Solutions Representative I is responsible for accurately processing customer transactions, responding to inquiries, and coordinating with internal teams to support order fulfillment and customer satisfaction. Through strong attention to detail, effective communication, and a customer-first mindset, this role contributes to operational excellence and service quality objectives.

### Responsibilities

**Customer Support**

-   Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.
-   Provide customers with information regarding products, pricing, availability, lead times, order status, and shipping details.
-   Resolve routine customer issues and escalate complex concerns to appropriate team members when necessary.
-   Communicate order updates, shipment changes, and delivery information to customers.

**Order & Transaction Processing**

-   Enter and process customer orders, quotes, catalog requests, returns, and related transactions accurately and efficiently.
-   Review orders for completeness and accuracy before processing.
-   Assist customers with order modifications, cancellations, and status inquiries.
-   Support return requests and coordinate required documentation and approvals.

**Operational Support**

-   Monitor assigned work queues and customer requests to ensure timely response and resolution.
-   Maintain accurate customer information and records within company systems.
-   Assist with resolving shipment issues, delivery exceptions, and returned packages.
-   Support backorder communications by providing customers with updated delivery information.

**Cross-Functional Collaboration**

-   Partner with internal teams including Operations, Shipping, Quality, Finance, and Sales Support to resolve customer inquiries.
-   Escalate fulfillment, inventory, pricing, and service-related issues as appropriate.
-   Participate in team meetings, training programs, and process improvement initiatives.

**Continuous Learning & Development**

-   Develop knowledge of the organization's products, services, systems, and processes.
-   Maintain awareness of departmental procedures and service standards.
-   Demonstrate a commitment to continuous learning and professional growth.
-   Contribute to a positive team environment focused on customer success and operational excellence.

**Success Profile — a successful Customer Solutions Representative I:**

-   Delivers friendly, professional, and responsive customer service.
-   Processes transactions accurately and efficiently.
-   Demonstrates reliability, accountability, and attention to detail.
-   Learns quickly and adapts to changing priorities.
-   Collaborates effectively with teammates and internal partners.
-   Escalates issues appropriately while taking ownership of customer needs.
-   Contributes to team productivity and customer satisfaction goals.

## Requirements

**Required Skills & Abilities:**

-   Strong verbal and written communication skills.
-   Excellent attention to detail and organizational skills.
-   Ability to manage multiple tasks in a fast-paced environment.
-   Basic proficiency with Microsoft Office applications and business systems.
-   Familiarity with CRM, ERP, or order management systems preferred.
-   Experience supporting customers through phone, email, or chat channels preferred.

**Education/Experience:**

-   High School diploma or equivalent.
-   0-2 years of customer service, administrative support, retail, hospitality, or related experience.
-   Experience in a customer service, call center, eCommerce, distribution, or order processing environment preferred.

**Physical Requirements:**

-   Ability to operate standard office equipment such as a copier.
-   Ability to see details at a close range.
-   Ability to sit at a desk or PC for extended periods.
-   Ability to work in an office setting.

## Benefits

-   Medical, Dental, and Vision Insurance
-   Life, AD&D, Short and Long-Term Disability Insurance
-   Generous Paid Time Off (PTO)
-   Tuition Reimbursement
-   401(k) Retirement Plan with Company Match up to 3%
-   Daycare and Gym Reimbursement
-   Paid Parental Leave and New Mother Benefits
-   Training and Development Opportunities
-   **Salary Range:** $18.00–$20.00 per hour

_Availability of these benefits may depend on country and employment type._

## Apply

[Apply at ThisWay](https://apply.workable.com/thisway/j/19F446026C/apply)

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