# Client Support Engineer (Spanish Speaking)

> Thrive · Grand Rapids, United States · Full-time · Posted 2026-08-03

**Salary:** USD 45,000–65,000

**Workplace:** on_site

**Department:** 1015-Field Engineering

## Description

Position Summary: 

As a Client Support Engineer, you will be the primary face of Thrive, fully embedded within a single enterprise client’s environment. Your primary responsibility will be to set up iPads and other mobile devices for new users, provide first-touch technology orientation, manage local inventory, and offer real-time support for onsite hardware, software, and user-related issues. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients. 

Primary Responsibilities: 

-   Serve as the primary onsite technical support resource for one of our Grand Rapids customer locations, providing day-to-day IT support and customer service while working within the client’s environment and culture 

-   Provision iPads and other mobile/computing devices for new employees, including setup of user accounts, software installation, and configuration to client standards 

-   Handle iPad returns, shipping, and receiving; ensure accurate inventory updates and physical device tracking 

-   Provide in-person guidance and demonstrations to end users on how to use their new devices effectively (iPads, Windows computers, etc) 

-   Troubleshoot and resolve onsite issues with hardware, software, and connectivity as they arise 

-   Escalate support requests to support engineers after initial troubleshooting when unable to resolve the issue within specified timeframes and guidelines 

-   Act as a liaison between the client and third-party vendors (e.g., Lenovo, Apple, Dell) for device replacements or warranty service 

-   Handle unboxing, boxing, and preparing IT equipment for deployment, shipping, or internal transfer 

-   Maintain clear communication with the client's IT leadership and internal teams regarding inventory, asset tracking, device readiness, and support needs 

-   Conduct new hire onboarding and termination processing, including provisioning accounts and devices for new hires and collecting/decommissioning equipment for terminations. 

-   Document all device setups, support actions, and configurations accurately within the PSA (ticketing) system 

-   Ensure adherence to service level agreements (SLAs), internal policies, and security protocols 

-   Keep accurate records of work performed, time spent, and equipment handled through timesheets and ticketing notes 

-   Conduct regular touchpoints with key client contacts to stay aligned on priorities and escalate needs appropriately 

-   Provide field support and training at satellite office locations as needed, including occasional travel 

-   Assist in maintaining and organizing physical inventory of IT equipment and associated tracking logs 

-   Maintain an organized, clean space while onsite at the assigned customer location 

-   Any other duties and tasks that are required by the Company

## Requirements

**Basic Qualifications:** 

-   Bachelor’s Degree, Technical Degree or equivalent work experience 

-   Fluent in Spanish and English 

-   Excellent problem solver; able to prioritize and coordinate between tasks 

-   1-3+ years desktop support experience 

-   Knowledge of mobile device configurations and troubleshooting 

-   Experience installing, troubleshooting and customizing M365 including Outlook configurations 

-   Experience troubleshooting workstation hardware issues 

-   Knowledge and experience with Active Directory and Entra AD. 

-   Ability to articulate technical information and convey to non-technical people  

-   Passionate about delivering excellent customer service  

-   Must be able to work effectively in a team environment as well as alone 

-   Excellent written and oral communication skills 

-   Is available to work after hours when necessary or for on call rotation if applicable 

**Other Preferred Technical Knowledge** 

-   In depth knowledge of Windows OS (7, 8.1, 10, 11) 

-   Experience with Windows Server 

-   Experience with monitoring and remote management tools  

-   Experience with Apple OS 

-   Experience with VMWare 

-   Experience with iOS and Android OS 

**Preferred Certifications:** 

-   CompTIA A+ (220-1101) 

-   CompTIA A+ (220-1102) 

-   CompTIA Net+ 

-   Mimecast Level 1

## Apply

[Apply at Thrive](https://apply.workable.com/thrive-7/j/5680ACF2DD/apply)

---
Powered by [Workable](https://www.workable.com)