# Store Supervisor

> ThruDark · Poole, United Kingdom · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** Sales

## Description

**About the Role**

ThruDark is recruiting for a Store Supervisor to support the launch and operation of our new store at Sentinel House.

This is a customer-facing role suited to a confident, driven individual with strong interpersonal and leadership skills. As Store Supervisor, you will play a key role in the daily running of the store - leading by example on the shop floor, ensuring exceptional customer service, maintaining operational standards, and supporting your team to deliver a best-in-class retail experience.

You’ll uphold the ThruDark values of Humility, Unity and Integrity while inspiring those around you to do the same.

_Please note that weekend availability is essential for this role. Weekend shifts will be shared fairly across the team, with a rotation allowing for regular weekends off._

## Requirements

-   Lead by example, delivering excellent customer service and a positive in-store experience.
-   Motivate and guide the team to achieve sales and performance targets.
-   Support daily store operations, including opening and closing duties, cash handling and stock management.
-   Assist with product presentation and visual merchandising to maintain brand standards.
-   Manage and resolve customer queries professionally and efficiently.
-   Work collaboratively with the Store Manager on commercial decisions and operational improvements.
-   Ensure compliance with health and safety regulations and company procedures.
-   Maintain a clean, organised, and welcoming sales environment.
-   Demonstrate strong product knowledge and enthusiasm for the brand.

**About You**

-   Proven experience in a supervisory or senior sales role within premium or performance retail.
-   Excellent communication and leadership skills.
-   Ability to work flexibly, including evenings, weekends, and bank holidays.
-   Commercial awareness and a proactive attitude.
-   Strong organisational and multitasking abilities.
-   Confidence using POS systems and basic MS Office.

**Desirable but not essential**

-   Experience working with premium or technical apparel (outdoor, tactical, performance, or lifestyle brands).
-   Experience handling VIP or high-value customers.
-   Personal interest in outdoor pursuits, fitness, adventure.

## Benefits

_**IN RETURN:**_

-   Be part of a passionate, friendly, and driven team.
-   ThruDark kit contribution, paid quarterly.
-   Access to the latest tech and software required for your role.
-   A starter bundle of ThruDark kit to get you going from day one.
-   Flexible working hours and hybrid-working options.
-   Enhanced self-sacrifice pension scheme.
-   Regular team events and outings.
-   Onsite gym for personal use.
-   Private medical cover to support your health and wellbeing.
-   Life assurance and critical illness cover for peace of mind.

## Apply

[Apply at ThruDark](https://apply.workable.com/thrudark/j/B7A9515941/apply)

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