# Commercial Services Officer

> Tibah Airports Operation Co. · Madinah, Saudi Arabia · — · Posted 2026-09-01

**Workplace:** on_site

## Description

### Job Purpose:

The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives.

### Job Responsibilities:

-   Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area.
-   Manage relationships with commercial service providers, vendors, and partners operating within the terminal.
-   Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations.
-   Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue.
-   Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained.
-   Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner.
-   Prepare performance reports, revenue analysis, and service quality dashboards for management review.
-   Support the negotiation and administration of commercial service contracts and agreements.
-   Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal.
-   Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas.
-   Maintain accurate records of agreements, permits, and commercial service documentation.

## Requirements

**Education requirements:** Bachelor's degree in Business Administration, Commerce, or a related field.

**Certification Requirements:** Relevant certifications in Commercial Management, Retail Operations, or Hospitality are an advantage.

**Experience:** Minimum 2 years of relevant experience including 1 year in Airports.

**Languages:** Arabic (Fluent), English (Proficient).

**Technical Skills:**

-   MS Office Suite (Word, Excel, PowerPoint).
-   Reporting & data analysis.
-   Contract & document management.
-   Commercial operations systems.

## Apply

[Apply at Tibah Airports Operation Co.](https://apply.workable.com/tibah/j/B76D75662E/apply)

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