# ServiceNow CMDB Implementation Specialist > TOMORROW HIRE · Ashburn, United States · Full-time · Posted 2026-09-04 **Salary:** USD 200,000–230,000 **Workplace:** on_site **Department:** Information Technology ## Description **Work Type:** On-site / Hybrid — Ashburn, VA client site 3–5 days per week **Industry Category:** ServiceNow / Configuration Management **Employment Type:** Full-Time Contract **Clearance Requirement:** Limited CBP Background Investigation (BI) required prior to onboarding ### Position Overview Our client is seeking an experienced **ServiceNow CMDB Implementation Specialist** to support an enterprise-scale Configuration Management Database implementation. This position will support business-driven CMDB planning, organizational alignment, CI modeling, governance, data quality, and best-practice implementation. The specialist will work across application owners, IT operations, security, architects, platform administrators, and other stakeholders to define CMDB requirements, establish governance and data-quality standards, support integrations and testing, and drive adoption across the organization. ### Key Responsibilities **Requirements and Analysis** - Elicit stakeholder needs across Application Owners, IT Operations, Security, and other groups to identify required CIs, critical attributes, and inter-CI relationships. - Document business requirements into clear functional and non-functional artifacts, including use cases, user stories, and acceptance criteria. - Analyze existing data sources and identify gaps, inconsistencies, and migration challenges associated with moving data into the CMDB. **Data Model Design and Definition** - Define CMDB classes and attributes, including servers, applications, databases, enumeration values, and ownership fields, in collaboration with Architects and Platform Administrators. - Establish CI relationships such as “runs on,” “connects to,” and “is composed of” to accurately represent the enterprise environment. - Normalize and standardize data to promote CMDB consistency and integrity. - Support CI lifecycle management and organizational CMDB ownership models. **Process Definition and Integration** - Map CMDB-related Incident, Change, Problem, and Asset Management processes to ensure the CMDB effectively supports ITSM workflows. - Define data-governance policies for data ownership, entry, updates, and quality assurance. - Specify integration requirements for automated discovery tools, ticketing systems, monitoring platforms, and other enterprise data sources. - Apply ServiceNow CSDM and service-mapping principles to support an effective enterprise CMDB structure. **Data Quality, Validation, and Testing** - Define data-quality rules and metrics for accuracy, completeness, and consistency. - Establish processes for ongoing CMDB monitoring, remediation, and continuous improvement. - Plan and conduct User Acceptance Testing with business users. - Develop test cases to validate functional requirements and expected business outcomes. **Reporting and KPIs** - Identify reporting requirements and dashboards that provide environmental insights, decision support, and compliance monitoring. - Define CMDB-enabled KPIs, including metrics such as Mean Time to Repair and change success rates. - Establish standards for measuring CMDB health, data quality, and operational effectiveness. **Training, Adoption, and Ongoing Support** - Develop CMDB training materials, standards, procedures, and supporting documentation. - Deliver training sessions to user groups to drive adoption and proficiency. - Provide ongoing support and clarification regarding CMDB functionality, processes, and data usage. **Communication and Stakeholder Management** - Facilitate workshops to gather requirements, resolve conflicts, and establish cross-functional consensus. - Lead stakeholder discussions and cross-team alignment sessions. - Translate business requirements and technical concepts between business and technical teams. - Collaborate across large, federated, or regulated organizational environments. ## Requirements **Minimum Qualifications** - U.S. citizenship required. - At least **10 years of overall information technology experience**. - **Bachelor’s or Master’s degree.** Four additional years of relevant experience may substitute for a Bachelor’s degree, or two additional years of relevant experience may substitute for a Master’s degree. - At least **5 years of enterprise ITSM, CMDB, or Configuration Management experience**, including demonstrated expertise in CMDB planning, modeling, governance, and data-quality frameworks. - Experience designing CI classes, relationships, and lifecycle-management processes for complex organizations. - Proficiency with **ServiceNow CMDB, automated discovery, and CSDM**. - Strong understanding of service-mapping principles and organizational CMDB ownership models. - Ability to lead workshops, stakeholder discussions, and cross-team alignment sessions. - Excellent analytical, communication, documentation, facilitation, and standards-development capabilities. - Experience working within large, federated, or regulated environments. - Must be able to obtain the required **Limited CBP Background Investigation (BI) prior to onboarding**. - Must be local to the Ashburn, Virginia area and willing to work from the client site **3–5 days per week**. - Must be legally authorized to work in the United States without employer sponsorship, now or in the future. **Preferred Qualifications** - ITIL v4 or v5 certification. - Prior federal contracting environment experience. - Experience with enterprise architecture, IT operations, and data governance. ## Benefits **Compensation** **$200,000–$230,000 per year as a W2**, negotiable for the right candidate. **Benefits** - Medical insurance - Dental insurance - Vision insurance - 401(k) ## Apply [Apply at TOMORROW HIRE](https://apply.workable.com/tomorrow-hire/j/05AE4B5D4C/apply) --- Powered by [Workable](https://www.workable.com)