# Lead ServiceNow Architect - CMDB, VR & SIR

> TOMORROW HIRE · Everettville, United States (Remote) · Full-time · Posted 2026-08-25

**Salary:** USD 200,000–250,000

**Workplace:** remote

**Department:** Information Technology

## Description

**Work Type:** Fully Remote  
**Compensation:** $200,000–$250,000/yr. as W2, $110–$170/hr. as a 1099; negotiable for the right candidate  
**Industry Category:** ServiceNow / Security Operations  
**Employment Type:** Full-Time Contract — W-2, 1099, or C2C  
**Anticipated Period:** October 10, 2026–September 12, 2027

**Position Overview**

Our client is seeking an architect-level **Lead ServiceNow Architect** to support the National Energy Technology Laboratory’s implementation of ServiceNow Security Operations.

This hands-on position will lead three sequential workstreams: maturing the Configuration Management Database and Common Service Data Model, implementing Vulnerability Response, and implementing Security Incident Response. The architect will also prepare documentation, manage project activities, and train staff.

### Key Responsibilities

**CMDB and CSDM**

-   Document CMDB and Configuration Data Management requirements.
-   Define Configuration Item types, attributes, relationships, identification and reconciliation rules, lifecycles, and data-population methods.
-   Review and implement the Common Service Data Model.
-   Configure integrations and discovery schedules.
-   Perform initial data-load reconciliation and iterative accuracy reviews.
-   Develop CMDB health KPIs, reports, and dashboards.
-   Connect the CMDB with ITSM Change Management, VR, SIR, Application Business Portfolio, and Asset Management.
-   Configure forms and workspaces.

**Vulnerability Response**

-   Install and configure ServiceNow Vulnerability Response.
-   Integrate NVD, CWE, CISA KEV, and vulnerability scanners.
-   Configure roles, permissions, CI lookup, assignment, grouping, remediation, and risk-calculation rules.
-   Configure remediation SLAs, exception processes, notifications, reports, dashboards, and watch topics.
-   Enable ITSM Change Management linkage and solution management.

**Security Incident Response**

-   Install and configure ServiceNow Security Incident Response.
-   Integrate Microsoft Azure Sentinel, Palo Alto Networks NGFW, Splunk, and inbound email.
-   Configure incident-response processes aligned with NIST and SANS frameworks.
-   Configure roles, permissions, assignment and escalation rules, severity calculations, risk scoring, and SLAs.
-   Configure threat-intelligence feeds using STIX/TAXII and email sources.
-   Develop playbooks, runbook knowledge content, notifications, reports, dashboards, workspaces, and the security incident catalog.
-   Document the solution and train staff across all three workstreams.

## Requirements

**Minimum Qualifications**

-   At least three years of ServiceNow implementation experience.
-   At least three years of ServiceNow architecture experience, including designing, developing, and customizing solutions.
-   At least three years of hands-on CMDB/CSDM experience.
-   At least three years implementing and configuring Vulnerability Response.
-   At least three years implementing and configuring Security Incident Response.
-   At least three years documenting CMDB requirements and defining CI scope and types.
-   At least three years developing KPIs and metrics.
-   At least three years configuring integrations and discovery schedules.
-   At least three years of ITSM Change Management experience.
-   Ability to write documentation, manage project activities, and train staff.
-   Must be willing and able to complete customer-required background screening, DOE badging, and any applicable clearance process.
-   Must be able to travel to Morgantown, West Virginia, for badging.
-   Must be legally authorized to work in the United States without employer sponsorship, now or in the future.

**Preferred Qualification**

-   Confidential clearance.

## Benefits

**Compensation**

**$200,000–$250,000 per year as a W2**, negotiable for the right candidate.

**$110–$170 per hour as a 1099**; negotiable for the right candidate

**Benefits for Eligible W-2 Employees**

-   Medical insurance
-   Dental insurance
-   Vision insurance
-   401(k)

## Apply

[Apply at TOMORROW HIRE](https://apply.workable.com/tomorrow-hire/j/8686C43AB2/apply)

---
Powered by [Workable](https://www.workable.com)