# Barista Shift Lead, Paradise Valley (Opening Fall 2026)

> Too Sweet Cakes · Paradise Valley, United States · Full-time · Posted 2026-08-20

**Workplace:** on_site

**Department:** Paradise Valley

## Description

**Reports to:** General Manager

**Classification**: Full-time, Hourly, Non-Exempt

**Pay Rate:** $19.00/hour + tips

**Positions to fill**: 2

**Paradise Valley Café Hours**: 7:00 AM – 7:00 PM

### About the Role

_**Step Into Leadership From Day One**_

We're hiring two Shift Leads for our upcoming Paradise Valley location, opening Fall 2026. This is a ground-floor leadership opportunity — you'll join before we open and help set the standard for how we operate, serve guests, and show up for each other every day.

As Shift Lead, you're the second-in-command on the floor. You bring the same hospitality instincts as our Barista team, paired with the confidence to lead a shift, support your teammates, and make real-time decisions when the General Manager isn't present. You own your shift from start to finish.

We're looking for two people to fill the following schedules:

-   AM Lead: Tuesday – Saturday, 5:00 AM – 1:30 PM
-   PM Lead: Sunday – Thursday, 12:00 PM – 8:30 PM

### Responsibilities

_**Pre-Opening**_

-   Participate in onboarding and training prior to opening.
-   Learn company service standards, operating procedures, and product knowledge at a leadership level.
-   Assist with café setup, merchandising, and operational readiness.
-   Help facilitate team training and support Barista onboarding alongside the General Manager.
-   Support grand opening events and launch activities.

_**Shift Leadership & Operations**_

-   Open or close the location according to established procedures — you own the shift, start to finish.
-   Lead and direct the Barista team — assign tasks, manage pace, and step in where needed.
-   Monitor floor coverage and adjust team positioning in real time based on traffic.
-   Complete shift reports and communicate key updates to the General Manager daily.
-   Flag any team performance concerns, guest feedback, or operational issues promptly.

_**Guest Experience & Hospitality**_

-   Model the exceptional, attentive guest experience expected of every team member.
-   Serve as the primary point of contact for guests when the General Manager is not present.
-   Handle escalations, complaints, and special requests with confidence and good judgment.
-   Build relationships with regulars and help create a sense of community.

_**Beverage & Product**_

-   Prepare and serve all menu items to company standards with consistency and care.
-   Maintain strong product knowledge and confidently educate guests and team members.
-   Uphold quality, presentation, and food safety standards across every shift.

_**Operations & Standards**_

-   Receive and verify product deliveries from our Phoenix production warehouse.
-   Operate the POS system accurately and oversee cash handling procedures.
-   Maintain cleanliness, organization, and visual standards throughout the café.
-   Follow and enforce opening, closing, and daily operational procedures.

## Requirements

-   Experience in coffee, food service, retail, or hospitality — with some lead, keyholder, or supervisory experience preferred.
-   A natural leader who steps up without being asked and stays calm under pressure.
-   Genuine passion for hospitality and elevating the guest experience.
-   Strong communication skills — with guests and with your team.
-   Comfortable handling cash, operating POS, and managing product receiving.
-   Reliable, punctual, and accountable.
-   Ability to stand for extended periods and lift up to 30 pounds.
-   Full-time availability for assigned schedule (AM: Tue–Sat, 5:00 AM–1:30 PM or PM: Sun–Thurs, 12:00 PM–8:30 PM), including early mornings, weekends, and holidays.
-   Must be at least 18 years old.
-   Must be able to obtain and maintain an Arizona Title 4 Basic Alcohol Certification prior to serving alcohol — we will provide guidance on completing this certification before opening

## Benefits

-   Full-time position with consistent hours, plus tips.
-   A dynamic team environment where collaboration is key.
-   Opportunity to help open a brand-new location and step into a leadership role at a growing company from day one.
-   Employee product discounts.
-   Paid pre-opening training and development.
-   Eligible for health, dental, and vision benefits the 1st of the month following 60 days of full-time employment.

### How to Apply

Ready to join the Too Sweet Cakes team? We can't wait to meet you! Please submit your resume along with a brief cover letter explaining why you'd be a great fit for our team.

For more information about the bakery, visit our website or follow us on Instagram:

Website: [www.toosweetcakes.com](https://www.toosweetcakes.com)

Instagram: [@toosweet\_cakes](https://www.instagram.com/toosweet_cakes)

_At Too Sweet Cakes, we take pride in making high-quality products with a high-performing team. If you're ready to work hard, learn new skills, and be part of a supportive environment, we'd love to meet you!_

## Apply

[Apply at Too Sweet Cakes](https://apply.workable.com/too-sweet-cakes/j/DB9A5B9CAD/apply)

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