# Bilingual Care Coordintor (English/Spanish)

> Total Life, Inc. · Colombia (Remote) · Full-time · Posted 2026-06-10

**Workplace:** remote

## Description

At **Total Life**, we are dedicated to providing individuals with seamless access to the mental health support they deserve. As a **Care Coordinator**, you are the heartbeat of our operation—the bridge between our providers, our technology, and the people we serve.  
We're looking for an advocate, a problem-solver, and a steady hand for our members. You will manage the end-to-end journey of our clients, ensuring they feel seen, heard, and cared for at every touchpoint.  
  
**Job Type:** Full-Time (40 hours/week)  
**Schedule:** Flexible roster. Includes a mix of standard business hours and some rotating weekend shifts when needed, to ensure our members are supported 7 days a week.  
  
**Key Responsibilities:**  

-   **Member Advocacy:** Act as the primary point of contact for new and existing members, guiding them through onboarding and beyond.
-   **Clinical Logistics:** Coordinate scheduling between members and our clinical team, managing complex calendars with ease.
-   **Resource Navigation:** Help members understand their benefits and connect them with digital resources to support their mental health goals.
-   **Data Integrity:** Maintain meticulous records in our CRM/EHR to ensure the clinical team has the best possible insights for care.
-   **Problem Solving:** Proactively identify barriers to care (financial concerns, tech issues, insurance hurdles) and resolve them with empathy and speed.  
    

**Who You Are**  

-   **Empathetic & Patient:** You genuinely enjoy talking to people and have a "service-first" mindset.
-   **A Master Multi-tasker:** You can balance a high volume of emails, calls, and tasks without losing your cool or your attention to detail.
-   **Tech-Savvy:** You’re comfortable navigating \[mention specific tools, e.g., Salesforce, Athena, Slack\] and helping less tech-literate members troubleshoot basic issues.
-   **Resilient:** You understand that healthcare can be stressful for patients, and you take pride in being the calm in the storm.

## Requirements

-   2+ years of experience in healthcare administration, case management, or high-touch customer success.
-   Excellent verbal and written communication skills.
-   Bilingual in English and Spanish.
-   Digitally agile - high degree of comfort switching between multiple platforms, browser tabs, and communication tools
-   Previous experience in the American Health Care Industry is an asset

## Apply

[Apply at Total Life, Inc.](https://apply.workable.com/total-life/j/23EAB5E079/apply)

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