# Provider Administrative Support

> Total Life, Inc. · Vancouver, Canada (Hybrid) · Full-time · Posted 2026-05-05

**Salary:** CAD 26–30

**Workplace:** hybrid

**Department:** Partnerships

## Description

**Total Life** is a behavioral health company focused exclusively on the 65+ population. We make quality, affordable mental health and emotional support services accessible to a generation that has been overlooked by digital health. Our team is small, mission-driven, and growing fast—we recently ranked among the highest-growth healthcare companies in North America.  
If you've ever wanted to work somewhere your administrative excellence directly improves outcomes for older adults navigating loneliness, grief, anxiety, or major health changes—this is that role.  
  
**What You’ll Do**  
You will be the operational heartbeat of our provider network, partnering with our Provider Success Manager to ensure our clinicians feel supported and heard. This is a hands-on coordinator role focused on **responsiveness and administrative reliability**. You are the "go-to" person for our providers, ensuring they can focus on patient care while you handle the logistics.  
**A typical week includes:**  

-   **Provider Support:** Acting as the primary point of contact for provider inquiries, troubleshooting administrative hurdles, and "unblocking" their daily workflows.
-   **Administrative Excellence:** Supporting the Provider Success team with data entry, file maintenance, and ensuring our internal systems are accurate.
-   **Lifecycle Maintenance:** Monitoring existing provider files to ensure state licenses, NPIs, and insurance credentials remain active and updated.
-   **Content Updates:** Keeping website bios, digital business cards, and clinical training materials current.
-   **Operational Support:** Assisting with CPT code list maintenance and helping document payroll/billing processes.
-   **Cross-Functional Sync:** Partnering with Customer Support to ensure smooth handoffs between provider needs and patient care.

  
How We Hire  

1.  **30-minute phone screen** with our recruiter.
2.  **45-minute conversation** with the Provider Success Manager.
3.  **Final conversation** with our clinical operations leadership.

## Requirements

**What We’re Looking For**

-   **2–4 years** in medical office administration or healthcare operations.
-   **Foundational Knowledge:** Working knowledge of US healthcare admin (W9, NPI, CPT codes) and HIPAA. (Canadian experience with a strong appetite to learn US systems is also welcome!)
-   **Education:** A diploma or certificate in Medical Office Administration, or equivalent experience.
-   **Tech Savvy:** Comfort across Slack, Google Workspace, and Electronic Health Records.
-   **The "Support" Mindset:** A detail orientation that catches missing info before it becomes a problem, paired with the patience to follow up with busy clinicians while keeping the relationship warm.

  
  
**What Success Looks Like**  
You’ll know you’re thriving when:  

1.  **Provider Satisfaction:** Clinicians report that their questions are answered quickly and accurately.
2.  **Data Integrity:** Our provider database is 100% accurate, with zero "surprise" expirations.
3.  **Team Efficiency:** The Provider Success Manager is freed up to focus on strategy because they trust you have the administrative details handled.

## Benefits

**What We Offer  
**

-   **Compensation:** $26–$30 CAD/hour, depending on experience.
-   **Health Benefits:** Comprehensive medical, dental, and vision for you and your dependents.
-   **Time Off:** 2 weeks paid vacation + statutory holidays + paid sick leave.
-   **Hybrid Schedule:** 4 days/week in our Vancouver office, 1 day remote.
-   **Growth:** A close-up view of how a fast-growing healthcare startup runs.

## Apply

[Apply at Total Life, Inc.](https://apply.workable.com/total-life/j/613C3DE82F/apply)

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