# Cybersecurity Support Specialist (Bilingual Japanese)

> Toyota Tsusho Systems · Plano, United States · — · Posted 2026-05-15

**Workplace:** on_site

**Department:** 700 - TMCC (TFS)

## Description

Essential Functions:

-   Manage and triage incoming client inquiries; track them through resolution
-   Partner with internal security engineers to gather technical answers and translate them into clear client-facing responses
-    Serve as a primary interface for customers (internal/external) on cybersecurity-related topics.

-   ·Understand customer requirements, and pain points to align security solutions with business needs.
-   Lead or support customer discussions, status updates, and incident briefings in both English and Japanese.
-   Provide advisory and guidance to customers on security best practices, tools, and risk mitigation strategies.
-   Build trusted relationships with customers and stakeholders to enhance satisfaction and service delivery quality.
-   Monitor security systems (firewalls, intrusion detection, antivirus) to identify and respond to breaches or anomalies.
-   Respond promptly to security incidents, investigate breaches, document findings, and implement corrective actions.
-   Maintain and support security compliance aligned with global and local security standards.
-   Document security incidents, investigations, and solutions, generating reports for management and regulatory purposes.
-   Support Japan affiliates roll out new security tools and support existing tools.
-   Identify opportunities for process improvement, and work with the team in implementing changes.
-   Conduct regular communication and assist with members' root cause analysis and implementation of Kaizen.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies:

-   Act with integrity and professionalism.
-   Excellent verbal and written communication skills.
-   Excellent interpersonal, negotiation, and conflict resolution skills.
-   Excellent organizational skills, attention to detail
-   Ability to prioritize tasks and to delegate them when appropriate.
-   Problem Solving/Analysis skills.
-   Proficient with Microsoft Office Suite.
-   Ability to maintain the highest degree of confidentiality and discretion when handling sensitive information.

## Requirements

• College degree

• • 3-5 years of experience in a technical position, prior experience as a Technical Lead is a plus.

• Proven experience engaging directly with customers or stakeholders (e.g., incident communication, service delivery, technical advisory)

• Ability to translate technical cybersecurity topics into clear, business-oriented communication for non-technical audiences

• •Bilingual Japanese and English

• • Experienced in working directly with clients and managing supplier relationships.

• • Strong analytical, problem-solving, and communication skills

Preferred Qualifications

• Foundational knowledge of cybersecurity, networking, or IT support (CompTIA Security+, Network+, or equivalent coursework is a plus)

• Prior experience working between US and Japan business environments

• Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)

## Apply

[Apply at Toyota Tsusho Systems](https://apply.workable.com/toyota-tsusho-systems/j/20EB8DEEDC/apply)

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