# Case Manager Indianapolis, Indiana > Track Group, Inc · Indianapolis, United States · Full-time · Posted 2026-11-09 **Salary:** USD 44,500–44,500 **Workplace:** on_site **Department:** Customer Service ## Description Track Group Inc., a global leader in the provision of advanced electronic monitoring and supervision solutions to the criminal justice/corrections market.  For over 27 years, we have been providing our global clients with the industry’s most reliable location tracking devices, complemented by flexible software, analytics, and app-driven monitoring solutions along with multi-levels of support services.  We have a proven record of success leveraging new tracking technologies to create valuable solutions for our customers and maximize investment returns for our shareholders. **General Job Description: Case Manager** A key member of the Indianapolis Team, the Case Manager, will report to the Executive Director and perform and maintain close continuous support of assigned accounts to ensure high customer satisfaction and retention through systematic customer contact, training activities, and implementation of new programs requirements. Actively works with assigned accounts to identify growth opportunities through the increased use of Track Group’s continuum of products and Services. Provides programmatic assistance to allow each customer to operate an effective program with high satisfactions levels.  Supervises and monitors the activities of agency clients while ensuring compliance with rules and conditions of the sentencing court and policies of Marion County Community Corrections (MCCC) through the use of evidence-based practices and interventions.  This position is located in our Indianapolis, IN office, and is a **hands-on** position. **Duties:** ·        Interviews and obtains client information and record information appropriately and accurately. ·        Inform the courts, through submission of a written violation, when a violation occurs that cannot be handled administratively. Prepares and sends memos to court. ·        Conducts IRAS (Indiana Risk and Needs Assessment) on all clients and develops individualized case plans utilizing the results of the assessment. ·        Schedules and monitors results of client drug screens and takes appropriate action. ·        Monitors collection of fees from clients pursuant to the court order and MCCC policies. ·        Appears in court and reports violations of program rules and court orders via testimony as requested. ·        Attends training and education seminars and pursues other professional development opportunities to remain current in evidence-based practices (EBP) research. ·        Attends regular staff meetings and confers individually with the supervisor of case consultations and other work-related issues.  ·        Maintains issued agency equipment, clothing, and any other items the Case Manager might be required to use in performance of duties. ·        Obtains regular written reports from treatment and/or service providers that detail the client's progress and/or compliance or lack thereof. ·        Documents all correspondence with the public regarding MCCC clients, MCCC clients themselves, the Courts, treatment provider reports, etc., in the Informer case management database. **Supervisory Responsibilities:** ·        None. Salary: $ 44,500 (plus opportunity for monthly bonus according to the bonus structure) ## Requirements ·        Computer skills; Microsoft Excel and Word. ·        The candidate must be very detail-oriented, accurate and able to meet deadlines while performing multiple duties. ·        Additional skills and abilities include communication skills and interpersonal skills. ·        Knowledge of standard policies and procedures. \- Excellent phone and communication skills. ## Benefits - _Generous amounts of time away from work_ to promote a healthy work-life balance. We offer _unlimited paid vacation days_ in addition to observing _12 major holidays per year._ - Access to Medical, Dental and Vision insurances with a _company contribution_ for you and any covered dependents. - Life Insurance, Short-Term Disability Insurance and an Employee Assistance Program provided to you at the _company’s expense._ - Ability to contribute to a company sponsored 401(k) retirement plan with a _company match on your contributions._ - Opportunities for growth along our clearly defined Career Path, including mentorship and leadership development programs to help you _achieve all of your professional goals._  Track Group Inc is an Equal Opportunity Employer and is committed to providing a workplace free from discrimination. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or belief, marital status, pregnancy status, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)  Location: Position reports to the Indianapolis Office, five days/week. **Physical Demands:** Adjusting or moving objects up to 20 pounds in all directions. \[ \] Never          \[X\] Occasionally                      \[ \] Constantly Communicating with others to exchange information. \[ \] Never          \[ \] Occasionally                        \[X\] Constantly Repeating motions that may include the wrists, hands and/or fingers. \[ \] Never          \[ \] Occasionally                        \[X\] Constantly Operating machinery and/or power tools. \[X\] Never         \[ \] Occasionally                        \[ \] Constantly Sedentary work that primarily involves sitting. \[ \] Never          \[ \] Occasionally                        \[X\] Constantly Sedentary work that primarily involves standing. \[ \] Never          \[X\] Occasionally                      \[ \] Constantly Light work that includes moving objects up to 20 pounds. \[ \] Never          \[X\] Occasionally                      \[ \] Constantly Medium work that includes moving objects up to 50 pounds. \[ \] Never          \[X\] Occasionally                      \[ \] Constantly Heavy work that includes moving objects up to 100 pounds or more. \[X\] Never         \[ \] Occasionally                        \[ \] Constantly  This job description is not designed or intended to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee.  Duties, responsibilities and activities may change, or new ones may be assigned at any time by the company. ## Apply [Apply at Track Group, Inc](https://apply.workable.com/track-group-inc/j/C4A3C21C2B/apply) --- Powered by [Workable](https://www.workable.com)