# Compliance Officer

> Translation Empire · Rawalpindi, Pakistan · Full-time · Posted 2025-06-16

**Workplace:** on_site

**Department:** CSR

## Description

**About the Job:  
**ECO - 4 (Energy company) is seeking a detail-oriented and proactive **Compliance Officer** to join our team. This role focuses on preparing and managing property contracts related to our energy efficiency improvement services.

**Responsibilities:** 

-   Prepare comprehensive property contracts that clearly outline the scope of energy efficiency improvements offered, including:

-   Internal and external wall insulation
-   Loft insulation
-   Heating controls
-   Ventilation systems
-   Draught proofing
-   Undercuts

-   Accurately incorporate benefit descriptions and technical specifications into each contract.
-   Check and verify Energy Saving Trust (EST) ratings for each property and report relevant data to government authorities.
-   Review and monitor Energy Performance Certificates (EPCs) to ensure properties meet required standards.
-   Maintain up-to-date knowledge of government regulations and funding requirements related to energy efficiency improvements.
-   Develop strong working relationships with property owners, internal teams, contractors, Engineers and regulatory bodies.
-   Communicate clearly and effectively with all stakeholders to manage expectations and resolve conflicts where necessary.
-   Handling all incoming emails and calls related to property queries and prepare clear, informed responses to customers via emails, messages, etc.
-   Liaise with the Complaints Manager to update and manage complaints processes and procedures.

·       Ensuring complete information capture, investigation notes, and correct paperwork are documented and maintained.

·       Investigate complaints comprehensively and objectively in accordance with company policies and procedures, sector requirements and client contractual obligations.

-   Ensure and maintain a high level of customer service at all times by taking control of any customer complaints that arise.

## Requirements

**Qualification and Experience:**

·       Proven experience in compliance, contracts administration, or energy efficiency programs.

·       Excellent written and verbal communication skills.

·       Demonstrated ability to build relationships and manage stakeholder expectations.

·       Effective conflict resolution and negotiation skills.

·       High level of attention to detail and accuracy in documentation.

·       Strong organizational and time-management skills.

·       Proficient in Microsoft Office and document management systems.

**  
Work mode:**

Work from Office.

**Shift Time:**

Will be discussed

**Location:**

Bahria Town Ph 7 Office.

**Salary:**

Market Competitive.

## Apply

[Apply at Translation Empire](https://apply.workable.com/translation-empire/j/4449C34C90/apply)

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