# Call Quality Agent

> Translation Empire · Rawalpindi, Pakistan · Full-time · Posted 2025-05-22

**Workplace:** on_site

**Department:** ELA - Call Quality

## Description

**Responsibilities:**

-   A Language Assessor would be primarily responsible for conducting English language assessments \[Conducting and Coordinating for New and Existing Employees, including those whom we interview\](In House and 3rd Party External).
-   Daily Call Quality Monitoring of all employees \[1-5 calls a day\]. The assessor will work as a team member contributing to quality service delivery
-   Coaching and mentoring of Spoken English, Vocabulary, Pronunciation of the staff to improve their English by way of feedback via the QC.
-   Customer Services Training Specific to UK Culture – UK English Language. Ongoing Training and Development (CPD) of customer Services Training and English Language Skills to upskill employee’s standard of English.
-   Language Assessors will be responsible for QA of the Transcribed files.
-   Assessor will be responsible for developing, maintaining, and managing auto-scored English language proficiency assessments to ensure our job applicants can properly communicate with customers in various countries.

## Requirements

**Qualification:**

-   Graduate Degree (Master/Phd) in English Literature/ Applied Linguistic, Educational Linguistics, Psychology, IELTS/PTE/TOEFL with a focus on language proficiency assessment/testing and research.
-   Have at least 4–5-year experience in English Teaching preferably in IELTS/PTE or Cambridge English Exams is a must.
-   Have IELTS/CEFR certification, PTE, Language certificate, Oxford English Test and British Council experience is a must.
-   Experience in coaching on accent and grammar is an advantage.
-   Relevant National and international experience is a definite plus.

**Skills Required:**

-   Proficient written and spoken skills in English language.
-   Familiar with UK English Language dialect.
-   Dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.
-   Flexible and prepared to pursue goals through teamwork.

**Benefits:**

-   Health Insurance, Annual leaves,
-   Learning and Career Development.

**Timings:** 10 AM – 7PM  

**Location:** DHA1, sector F, Rawalpindi

## Apply

[Apply at Translation Empire](https://apply.workable.com/translation-empire/j/53A673265B/apply)

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