# Customer Service Representative (Non-Voice)

> Treantly · Philippines (Remote) · Full-time · Posted 2026-08-13

**Workplace:** remote

**Department:** Treantly VA

## Description

Our client is seeking dedicated Customer Service Representatives to expand their e-commerce support operations and ensure continuous 24/7 service availability.

This position focuses exclusively on written communication via email and live chat platforms. The primary objective is to deliver efficient, high-quality assistance, significantly decreasing response durations to a target window of 5 to 10 minutes.

Responsibilities include the thorough documentation and internal escalation of inquiries to facilitate rapid resolution by the appropriate departments.

## Requirements

**Key Responsibilities**

-   Respond to customer inquiries through live chat and email
-   Handle customer questions, concerns, and support requests in a timely and professional manner
-   Monitor and manage incoming customer tickets
-   Provide accurate information and resolve customer concerns whenever possible
-   Escalate issues that require assistance from other teams
-   Log and document customer issues and operational concerns in Slack and Monday.com
-   Coordinate internal follow-ups for issues such as warehouse or camera checks
-   Maintain accurate records of customer interactions and reported issues
-   Follow established processes and ensure customer concerns are properly tracked until resolved
-   Provide consistent support across assigned shifts to maintain 24/7 customer coverage

### Qualifications and Experience

-   Previous experience in customer service, chat support, email support, or a similar role
-   Excellent written English and strong written communication skills
-   Strong attention to detail and accuracy
-   Ability to respond quickly while maintaining quality and professionalism
-   Comfortable handling multiple customer conversations or tickets at the same time
-   Strong problem-solving and critical-thinking skills
-   Able to work independently in a remote environment
-   Willingness to work assigned shifts as part of a 24/7 support schedule  
    

### Preferred Qualifications

-   E-commerce customer service experience is highly preferred
-   Experience supporting customers through live chat and email
-   Experience using ticketing or customer support platforms
-   Familiarity with Slack and Monday.com
-   Experience working in a fast-paced customer support environment
-   Experience handling order-related or e-commerce concerns is a strong advantage

## Benefits

What we Offer:

-   Opportunities for growth and advancement
-   HMO- Maxicare

Work Hours:

-   Full-time, PST business hours, Remote

## Apply

[Apply at Treantly](https://apply.workable.com/treantly/j/122F1E8A7A/apply)

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