# Customer Service Representative

> Treantly · Philippines (Remote) · Full-time · Posted 2026-06-23

**Workplace:** remote

**Department:** Treantly VA

## Description

Treantly is looking for a friendly and solutions-oriented **Customer Service Representative** to work remotely as the first point of contact for customers. You will support customer inquiries, build strong relationships, and ensure a smooth and positive customer experience while working from home.

### Responsibilities

-   Respond to customer inquiries via phone, email, and text message in a timely and professional manner from a home-based setup
-   Troubleshoot customer issues and provide clear, accurate information about products, services, and account concerns
-   Document all customer interactions accurately in internal systems and escalate complex issues to the appropriate teams when needed
-   Identify recurring customer concerns and share insights to help improve processes and service quality
-   Meet or exceed individual and team KPIs such as response time, resolution rate, and customer satisfaction

## Requirements

**Must-Have Requirements:**

-   3–4 years of customer service or client-facing experience
-   Strong written and verbal English communication skills
-   Ability to manage multiple conversations and priorities in a remote work environment
-   Calm, empathetic, and professional demeanor, especially in high-pressure situations
-   High school diploma or equivalent; post-secondary education is an advantage
-   Strong technical aptitude and ability to quickly learn new systems and tools
-   Comfortable working independently in a work-from-home setup
-   Highly organized with strong attention to detail and accurate documentation skills

## Benefits

What we Offer:

-   Opportunities for growth and advancement
-   Health Insurance under Maxicare

Work Hours:

-   Full-time, EST business hours, Remote

## Apply

[Apply at Treantly](https://apply.workable.com/treantly/j/CB977E2C87/apply)

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