# E-Commerce Fulfillment & Customer Service Specialist

> Treantly · Philippines (Remote) · Full-time · Posted 2026-06-12

**Workplace:** remote

**Department:** Treantly VA

## Description

**Location**: Remote, 9AM to 6PM EST

**Type**: Full-time

**About the Company**

Our client is an innovative B2B e-commerce brand focused on providing high-quality products to businesses at scale. The company values agility, creativity, and collaboration, creating an environment where team members can contribute across multiple functions. With a clear focus on growth and operational excellence, they strive to deliver exceptional service and seamless fulfillment to their business customers.

**Role Overview**

We are seeking a proactive and detail-oriented E-Commerce Fulfillment & Customer Service Specialist to join the team. The role is responsible for managing day-to-day fulfillment operations and ensuring excellent customer support. The ideal candidate is independent, organized, and capable of handling multiple responsibilities while supporting the team in achieving operational goals.

**Key Responsibilities**

-   Manage order fulfillment operations including coordination with warehouses, shipping carriers (UPS, FedEx), and tracking deliveries.
-   Handle e-commerce customer service inquiries, including order issues, returns, and claims with shipping carriers.
-   Support wholesale and B2B client shipments, ensuring timely and accurate deliveries.
-   Collaborate with the operations team to optimize processes and improve efficiency.
-   Identify potential issues proactively and resolve them independently to maintain smooth workflow
-   Maintain high standards of data accuracy in order management systems.
-   Assist in implementing new tools or platforms to enhance e-commerce operations and customer experience.

## Requirements

**Ideal Candidate**

-   Proven experience in e-commerce fulfillment and customer service roles.
-   Strong organizational and multitasking skills; able to wear multiple hats in a dynamic environment.
-   Comfortable taking initiative and working independently with minimal supervision.
-   Familiarity with Shopify, warehouse management systems, and shipping logistics is a plus.
-   A team player who can contribute to process improvements and operational efficiency.

## Benefits

-   Opportunities for growth and advancement
-   Competitive compensation package, including Maxicare HMO after three months probationary period
-   Full-time, EST hours, Remote

## Apply

[Apply at Treantly](https://apply.workable.com/treantly/j/F24B968991/apply)

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