# IT Systems Engineer - End-User Support (USA)

> Trexquant Investment · New York, United States · — · Posted 2026-06-05

**Workplace:** on_site

**Department:** Technology

## Description

We are looking for a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure onsite for our India office. You will be responsible for designing, automating and improving systems that enable a secure, high-performance environment for our company. You will also provide light, after-hours support for US users (during India business hours) as needed.

Key Responsibilities

-   Configure and deploy desktops and laptops (Windows and macOS)
-   Provide first- and second-line support for hardware, software, and access issues
-   Configure, manage, support, and troubleshoot Windows 11 and macOS environments.
-   Manage user accounts, identity, and access controls across systems
-   Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms.
-   Troubleshoot login, MFA, VPN, email, and access-related issues
-   Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
-   Oversee peripheral (including Cameras infrastructure, printers, access devices etc.) and hardware ecosystems as part of a broader end-user experience strategy.
-   Provide functional support and troubleshooting for Linux systems
-   Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency

Networking & Infrastructure

-   Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers, with the ability to diagnose issues end-to-end across client, network, and infrastructure.
-   Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability.
-   Assist with firewall access and connectivity issues
-   Escalate complex issues as needed

Operational Responsibilities

-   Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
-   Proactively monitor and improve identity and authentication systems, ensuring high reliability and rapid resolution of access-related issues
-   Manage and update tickets in the IT service management system
-   Maintain assets inventory, tracking, and documentation.
-   Ensure systems meet patching and security standards
-   Manage local IT vendor relationships, including hardware procurement, warranty replacements (e.g., Apple, Dell, Lenovo), and managing local ISPs.
-   Act as the primary liaison for third-party contractors (e.g., cabling technicians, printer maintenance, AV specialists) ensuring work meets corporate standards.
-   Collaborate with global IT teams on support and projects
-   Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

## Requirements

-   2–5 years of experience in IT support or systems roles
-   Hands-on experience with:

-   Windows 11 and macOS (configuration, management, troubleshooting)
-   User identity and access management concepts
-   Device management and endpoint deployment tools
-   Networking hardware and software

-   Experience with remote support tools
-   Working knowledge of scripting (e.g., PowerShell, Bash, Python)
-   Basic understanding of Linux systems
-   Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
-   Experience with hardware and end-user support.
-   Familiarity with enterprise firewalls, switches, and wireless environments
-   Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users.
-   Willing to work or travel in our NYC office when upon opening

Preferred

-   Experience in a multi-office or global environment
-   Familiarity with MFA, SSO, and access control best practices
-   Experience with IT service management tools (e.g., ticketing systems)
-   Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

## Benefits

-   Competitive salary, plus bonus based on individual and company performance
-   Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
-   PPO Health, dental and vision insurance premiums fully covered for you and your dependents

Applications are open for both Stamford and New York City offices, the latter with a planned opening in October 2026.

The base salary range is $120,000 - $150,000 depending on the candidate’s educational and professional background. Base salary is one component of Trexquant’s total compensation, which may also include a discretionary, performance-based bonus. This position is classified as overtime-exempt.

Trexquant is an Equal Opportunity Employer.

## Apply

[Apply at Trexquant Investment](https://apply.workable.com/trexquant/j/8B045B8554/apply)

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