# Guest Service Representative - Substitute

> Tricoci University · Urbana, United States · Other · Posted 2026-03-16

**Workplace:** on_site

**Department:** Urbana Campus

## Description

**Become a Substitute Guest Service Representative at Tricoci University!**

**About Tricoci University:**  
At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry.

**Position Overview:**  
As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus.

**Key Responsibilities:**

-   Warmly greet guests and students upon arrival, providing assistance as needed.
-   Manage incoming phone calls and inquiries, offering information about our programs and services.
-   Assist with scheduling and confirming appointments for beauty treatments and consultations.
-   Keep accurate records of client interactions, appointments, and other relevant information.
-   Resolve any guest concerns or issues promptly and professionally.
-   Collaborate with team members to maintain an efficient and welcoming atmosphere.
-   Perform various administrative tasks to support the smooth running of operations.

**Why Work With Us?**

-   Become part of a leading institution dedicated to beauty education and student success.
-   Enjoy a supportive work environment that values teamwork and collaboration.
-   Flexible scheduling options to accommodate your personal availability.
-   Opportunities for growth and development within the beauty industry.
-   Employee discounts on beauty services and products.

## Requirements

**Qualifications:**

-   High school diploma or equivalent; additional training in hospitality or customer service is a plus.
-   Previous experience in customer service or guest relations preferred.
-   Strong verbal and written communication skills.
-   Excellent organizational abilities and the capacity to multitask.
-   Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus.
-   A positive attitude and the desire to assist others.
-   Flexible availability, including weekdays, evenings, and weekends, based on operational needs.

## Benefits

-   Generous Paid Time Off
-   401K Plan
-   Access to Continuing Education Units (CEU) Classes
-   Complimentary Services at our Student Clinic
-   Product Discounts
-   Opportunities for Career Advancement
-   A Rewarding and Dynamic Work Environment

_In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility._  

_Job Description may be written with the assistance AI_

Tricoci University of Beauty Culture, LLC is an E-Verify employer. E-Verify is a registered trademark of the U.S. Department of Homeland Security. The [E-Verify Participation Poster](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and Right to Work Poster are available for your review.

## Apply

[Apply at Tricoci University](https://apply.workable.com/tricoci-university/j/5D39D679F5/apply)

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